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HELP - phone not turning on.

Discussion in 'Android Devices' started by Burnsie, Apr 13, 2012.

  1. Burnsie

    Burnsie Newbie
    Thread Starter

    hello

    So only got the phone the other day. Today i downloaded the PC software to upgrade software on my phone.

    The pc software was preparing my phone, but it took ages on step 2 ("prepare"). Eventually it came up with a message to try several steps;

    1) Disconnect phone from usb
    2) make sure battery is above 50%
    3) Turn phone off and wait 5 seconds
    4) Plug usb cable into PC
    5) Insert usb into phone while pressing the volume button

    After doing all this nothing happened and now my phone will not run on whether its connected to my PC or not.

    HELP

    not a good start
     



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  2. Burnsie

    Burnsie Newbie
    Thread Starter

    update.

    removing the sim and trying again seemed to work.

    must be a hard reset of something
     
  3. Tyseyh

    Tyseyh Android Expert

    Glad you got it sorted.
    Was it a 'code brown' situation?
     

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