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Support HELP PLEASE!!! HTC Desire HD NOT UPDATING SOFTWARE?!

Discussion in 'Android Devices' started by viviian, Oct 1, 2012.

  1. viviian

    viviian Lurker
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    Hey guys! My HTC Desire HD is not updating its software. I haven't been able to for a long time and I still haven't been able to find a way. Please help!

    When I check for updates under Settings>About Phone, it just tells me no updates are available. My phone is still on Android Version 2.2.

    What am I supposed to do?? Anything will help!

    PS. I'm not very tech-savy when it comes with androids so please use simple english terms :)

    Thanks a lot!!
     

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  2. ral

    ral Android Expert
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    Hi. I need some information.

    Where did you get your phone from?

    Who is your carrier?
     
  3. viviian

    viviian Lurker
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    hmm I bought the phone by itself without a contract but I'm with Rogers. A friend of mine bought the same phone without a contract as well but he was able to update his software. I don't think he's part of Rogers though, would that be why he is able to update?
    I didn't go to Telus or Rogers because I bought the phone by itself as well.

    Thanks!
     
  4. Mehta23

    Mehta23 Android Expert
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    When you boot up, do you have an animation other than the htc one?

    Download the cid checker app and tell us what it says...

    If you can't get the update OTA, you should be able to get it via a RUU and gold card
     
  5. viviian

    viviian Lurker
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    Yeah it's only the HTC logo animation.
    Let me download the Cid Checker
     
  6. viviian

    viviian Lurker
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    hmm on the same note, what app is it?
     
  7. Mehta23

    Mehta23 Android Expert
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    https://play.google.com/store/apps/details?id=org.tritonsoft.cidgetter
     
  8. ral

    ral Android Expert
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    Unlocked phone from Canada. He should be able to get the update via OTA. Strange.

    My second question, what carrier you are on became irrelevant because your phone is not from a carrier.
     
  9. Mehta23

    Mehta23 Android Expert
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    oh...

    Unbranded , but not getting the OTA? Strange ...

    Thinking RUU + Goldcard/Root....
     
  10. viviian

    viviian Lurker
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    so I ran the CID Getter, gives me a page of numbers :S what is it that you need?
    I can't screen print it, I've tried. (on/off button + home soft key doesn't work)

    on the top, there's:

    [CID is: ]: [HTC_044]

    in red.

    do you need anything else?
     
  11. Mehta23

    Mehta23 Android Expert
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    Nope. That's good.

    Now we just sit and wait.....

    Until Scotty or DURX comes along and sorts this out...
     
  12. DELTIC

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    I'm still on 2.3.5 for ages,and HTC Sense 3.0 - with TMobile.
     
  13. D-U-R-X

    D-U-R-X turbo drinker
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    Apr 20, 2011
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    Work to live, not the other way round!!
    Sheffield, South Yorkshire
    Hello and welcome to the forums DELTIC - thanks for joining :)

    I can't remember for sure, but I think that is the most up-to-date you can be :)
     
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  14. Mehta23

    Mehta23 Android Expert
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    Sorry about the long wait but that looks like the newest software out.
     
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