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Support Help please - never seen before

Discussion in 'Android Devices' started by glokta, Jan 5, 2014.

  1. glokta

    glokta Lurker
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    So, I've had a few smartphones over the years, but never seen this:

    [​IMG]

    edit: the image doesn't appear to be loading, here's a link: http://imgbin.org/index.php?page=image&id=16203

    Any ideas on how to proceed from here? A hard reset (vol up + menu + power) only brings up this screen again. I've also tried switching out batteries, but no cigar.
     

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  2. quickaudi

    quickaudi Android Expert
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    i'd say hardware issue and only fix would be to have Samsung fix it
     
  3. NeoGrandizer

    NeoGrandizer Android Expert
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    Agreed. Definitely looks like a hardware issue with the screen or GPU or both.
     
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  4. glokta

    glokta Lurker
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    Thanks guys.

    update: Vol down + menu + power brings up the appropriate screen, but any attempts to flash fail.
     
  5. evohicks

    evohicks Android Expert
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    This happened with my Galaxy S2 although it would show that screen briefly before showing the photo. Had to send it back for a replacement.
     

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