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Help please, stuck boot loop

Discussion in 'Android Devices' started by Amusick4889, Jan 18, 2015.

  1. Amusick4889

    Amusick4889 Lurker
    Thread Starter

    Ok guys,

    HTC One M8 lit up last night by itself on the counter last night, when I checked it it had the HTC Powered by Android screen.

    I finally got it to the screen in the attached photo.

    [​IMG]

    When I tried record mode, it brought up a blank screen with a red triangle with a exclamation point in the middle and started a loop going to that and the HTC screen endlessly.

    After that I got back to the reset screen and tried Factory Reset. This brought up a screen with two arrows making a circle with an arrow pointing down inside but made the same loop.

    This phone has not been modified in any way. Any ideas?
     


  2. Amusick4889

    Amusick4889 Lurker
    Thread Starter

  3. Amusick4889

    Amusick4889 Lurker
    Thread Starter

    After letting it go through the cycle a few times it came up with his and then turned off.
     
  4. dautley

    dautley Android Expert

    If you can get back to your bootloader (the first screen) tap the power button once then tap volume down to reboot and press the power button again. What happens next?

    The second screen is the stock recovery screen. If you have a memory card installed you might try removing it and see if it boots up.
     
  5. Amusick4889

    Amusick4889 Lurker
    Thread Starter

    It just goes back into the same loop no matter which option is chosen.

    I've tried reboot and reboot fast boot under the fast boot menu as well as recovery and factory reset under the HBoot menu.
     
  6. dautley

    dautley Android Expert

    It looks like the operating system has been wiped, if it has never been tampered with I would see if it can be replaced under warranty. If not flashing a RUU might be able to get you back up and going. In order to find the right one we need to know your carrier. I also noticed your boot loader screen has no CID listed which is a bit odd.
     
  7. Amusick4889

    Amusick4889 Lurker
    Thread Starter

    Carrier is ATT.

    What is involved with flashing a RUU? I am a complete stranger to doing anything outside of syncing these phones.
     
  8. dautley

    dautley Android Expert

  9. Amusick4889

    Amusick4889 Lurker
    Thread Starter

    I'm thinking they did as well.

    I took it to the device support center and they replaced the phone and SIM card no questions asked and I was out in 10 minutes.

    Appreciate your help brother!
     
    olbriar and dautley like this.

HTC One M8 Forum

The HTC One M8 release date was March 2014. Features and Specs include a 5.0" inch screen, 4MP camera, 2GB RAM, Snapdragon 801 processor, and 2600mAh battery.

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