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Discussion in 'Android Devices' started by Annoyeds6user, May 1, 2016.

  1. Annoyeds6user

    Annoyeds6user Lurker
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    Hi, new to the forum and unfortunately starting with an issue. Below is a short video of the problem I'm having with my Samsung Galaxy S6.



    As you can see from the video, the return button has a mind of its own. It only happens sporadically, but is getting more frequent, and usually lasts for 5 min all the way up to an hour. I've tried both soft and hard resets without success and neither Samsung or o2 customer services seem to understand my explanation of the issue when I speak to them over the phone.

    If anyone knows a fix to this issue I'd be indebted to them forever, well maybe not indebted and probably not forever. But I'd definitely be thankful.

    Anyway, cheers for reading.

    A very annoyedS6user

    (Please excuse the wife and baby that can be heard in the background)
     

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  2. Snakeyeskm

    Snakeyeskm Android Expert
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    Check out this YouTube solution. Best of luck

     
  3. Annoyeds6user

    Annoyeds6user Lurker
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    Thanks, but it's just a video of the same issue I'm having
     
  4. Snakeyeskm

    Snakeyeskm Android Expert
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    Sorry about that. I had seen it sometime back and mistakenly believed it provided a solution.
     
  5. Annoyeds6user

    Annoyeds6user Lurker
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    Haha. No problems. I think a trip back to the shop is going to be in order and if that doesn't fix it, back to buying Apple
     
  6. Snakeyeskm

    Snakeyeskm Android Expert
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    Try this solution out. It doesn't address your direct issue, but could possibly help. Watch till the end.

     

Samsung Galaxy S6

The Samsung Galaxy S6 launched in 2015 as the company's flagship. It features a 5.1-inch screen with 2560 x 1440 resolution, 3GB of RAM, 32GB of storage, and an impressive 16 megapixel camera.

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