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Support Help - Replacement?

Discussion in 'Android Devices' started by AcBush, Oct 19, 2010.

  1. AcBush

    AcBush Well-Known Member
    Thread Starter
    36

    Jun 14, 2010
    68
    6
    36
    Customer Service - Online Retailer
    Kennewick, WA
    So, my HTC EVO has a screen issue. It's been there for a bit but its starting to really bug me. It's actually much worse than in the pic...but I was wondering if anyone can let me know if its covered under warranty. The screen has a spot that is like really bright.

    Btw, I also have insurance through Sprint. My phone is rooted - will this matter?

    Click here to see the screen. Like I said, its much worse in person...I took the pic with my old iPhone.

    http://realhyperecords.com/images/evoscreen.jpg
     

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  2. t0ast3d

    t0ast3d Well-Known Member
    73

    Aug 27, 2010
    372
    75
    73
    Student / Dev
    Oklahoma
    If you didn't cause it yourself, It should be covered.


    And if you bring it in, I'd flash a stock rom before you do.

    The reps could be assholes and terminate your service.
     
  3. sitlet

    213

    Apr 11, 2010
    5,867
    633
    213
    Yep, that will be covered under warranty, unless there is any physical/water damage to the phone that would make the techs think that you caused it.

    And yes, I also would suggest you flash a stock rom too. While rooting has nothing to do with a screen defect, it technically voids your warranty, and if you get a bad tech they will void it.
     
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