I hate that when I call TMobile they act as if I never worked for the company and know their BS tactics. I am unhappy with this phone especially with the MyTouch Slide on the market but when I found there was an update I missed I held in there. To make a long story short for some reason my Samsung Behold 2 does not have TouchWiz which is what the rep said I need to recv my 1.6 update. I only see Tw Launcher. They were willing to do a handset exchange however I have a small crack on the black edge of the front lcd but it does not effect the lcd at all or the use of any portion of the phone. She said bc of the crack most likely I will be charged $100 or i can use my insurance and pay $130. WTF?! Are u serious. Bc i recvd a phone that didn't include TouchWiz and u won't be able to refurb it I have to pay $100. Someone help me before I lose my religion on these TMobile scam artist. **I hate they have the best serv where I am - I might just say f_ck it - chuck them their $200 (well $400 for 2 lines) and head to GETRO (metrto pcs) or Boost mobile.