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Root HELP!!!! "SORRY. The application HTC Sense (proccess com.htc.launcher) has stopped unexpectedly.

Discussion in 'Android Devices' started by Rasna, Jan 31, 2014.

  1. Rasna

    Rasna Lurker
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    Hello to All!


    I'm new to the site and I hope that one of the local genius' can help me out.


    I'm having a problem on my Original HTC Evo 4G.

    History - I terminated my sprint service about two years ago. While with Sprint, I rooted my phone and it worked fine in the rooted condition. After leaving Sprint, the phone sat unused until now.


    A few days ago I decided to renew service with Straight Talk. We had problems getting the servers to recognize my phone. After several failed attempts, we did a hard reset going back to the factory settings. That's when the launcher problems started.


    I started getting the message, "the application HTC Sense(process com.htc.launcher) has stopped unexpectedly. Please try again." Touching the "Force Close" button does nothing, just an endless loop. Also occasionally get "Sorry, com.android.phone has stopped working.

    I have tried the following to no avail:- Taking the battery out - anywhere from 10 minutes to 2 hours - and after removing the battery holding the power button down for 10 or so seconds.
    - wipe data/factory settings
    - Wiping the Cache
    - Wiping the Dalvik cache


    I went to the HTC site which was useless.


    When I hooked the phone to my computer and started HTC Sync it said "No Device Connected".


    None of this has stopped the com.htc.launcher looping at startup.

    Cannot access the Home, Phone, search keys. I had read that by accessing search during the loop, one could then access HTC Sense and wipe that cache to fix the problem.


    What I'd like to do is get access to the phone and add a new Launcher and unroot the phone to go back to the out of the box state.


    Are the any tools that will allow me to access the phone?


    Does anyone have specific suggestions knowing that the phone is in a constant loop cycle and that there is no access to any of the keys.

    Thanks in advance.
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    welcome to AF!!!!!!!!

    is your phone still rooted?
    if it is what is your hboot and baseband(radio)? the info can be found in the bootloader (power off then press and hold pwer+vol down)
     
  3. Rasna

    Rasna Lurker
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    Thanks for the response OCNBRZE and thanks for your PM.

    This is more of a technical challenge now than anything else.

    To your points:

    1. The phone is still rooted.
    2. When I press the PWR AND VOLUME DOWN buttons I get the following on a WHITE SCREEN:
    - SUPERSONIC EVT3 SHIP S-OFF
    - HBOOT-2.82.0000
    - MICROP-041f
    - TOUCH PANEL - ATMELC03_16ac
    - RADIO - 2.15.00.09.01
    - OCT 14 2010,19:14:47

    HBOOT USB PLUG

    <VOLUME UP> to previous item
    <VOLUME DOWN> to next item
    <POWER> to select item

    FASTBOOT
    RECOVERY
    SIMLOCK
    HBOOT USB

    Referring to my original post, I think that the process of the hard reset to factory conditions caused a software problem. Also, I can't remember if the phone tried to do an OTA software upgrade which may have caused a software compatibility problem with a rooted phone.

    So again:
    1. I think that there is a software problem causing the HTC Sense app to loop - FORCE RESTART DOES NOTHING.
    2. There is a USB driver/connection problem that is causing the phone not to be seen by the Windows 7 DEVICE MANAGER - No Android in OTHER DEVICES.
    3. I can't get into the applications screen
    4. The phone is not responding (SORRY - process com.android.phone is not responding).

    I'm not taking a "shoot at anything that moves" solution to the problem and would sincerely appreciate any thoughts as to what a good approach might be.

    Thanks in advance for any helpful suggestions.

    D
     
  4. Rasna

    Rasna Lurker
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    The Phone now boots...
    I have my main screen back...
    I have access to all my apps...[​IMG]


    As I suspected, the problem was software/OS related
    I believe that the problem started when StraightTalk tech support had me do a hard reset and wipe the SD card
    This wiped the file PC36DIAG.ZIP AND ALL OF THE ASSOCIATED FILES installed during extraction when I initially rooted
    I think that dependencies between the rooted system and the HTC apps were broken at this point which caused the looping and the USB/driver issues
    I feel like a DUMMY for not seeing this much earlier, but when I went into HBOOT and saw
    Loading PC36DIAG.zip
    No Image
    Loading PC36DIAG.nhh
    No Image or Wrong Image
    Loading PC36DIAG.zip
    No Image
    Loading PC36DIAG.nhh
    No Image or Wrong Image
    during the booting process, I should have know that these files were missing, but the above was only on the screen for a very short time and the print is microscopic.

    1. I found the EVO 4G PC36img.zip file
    2. I rebooted and selected the DISC FILE option
    3. I was then able to see the SD card from my PC, and I copied the zip file to my SD card
    4. I rebooted to HBOOT and chose the RECOVERY option.
    5. I CHOSE "INSTALL ZIP FROM SD CARD"
    6. Next I chose "CHOOSE ZIP FROM SD CARD"
    7. I then selected "EVO 4G pc36IMG.ZIP" AND THE INSTALLATION PROCEEDED
    8. I then chose the REBOOT SYSTEM option and my screen came up as it should
    I now have access to all of my apps and settings

    I want to bring the phone firmware up to date and I read elsewhere on the site that I should not accept OTA's or RUU's from Sprint lest I lose rooting capability FOREVER!

    What the best course of action for me now? Should I flash the a newer ROM and if so, shat should I use?

    What's the most popular replacement for HTC Sense?

    TIA for responding.

    R
     
  5. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    i moved you to the rooting forum, since you are rooted.

    first off the "no image or wrong image" is normal it will do that on rooted and non rooted phones. your phone is programmed to search for certain file names and if it does not find it then that message is letting you know that it did not find the file name.

    now in order to update firmware, we need to know what is your baseband(radio) and what is your hboot.....they can be found in the bootloader menu.
     
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