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Support Help unlocking Galaxy S5 locked by Samsung

Discussion in 'Android Help' started by peach44, Jun 7, 2016.

  1. peach44

    peach44 Lurker
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    Hi, I have a Galaxy S5 that was given to me by a friend. She locked it through Samsung, couldn't remember the password or information to reset the password. Instead of going through a ton of trouble to get it reset, she went to Verizon, paid it out of contract and bought a new Note 5 and opened up a new Samsung account. She gave me the S5. Can anyone tell me how I can get it unlocked by Samsung? Would flashing it work? (Note: she also went with me to Verizon to see if the sales rep there could help get it unlocked - no success). Any input would be greatly appreciated!!
     

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  2. girolez

    girolez Often Off Piste
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    Hi

    If it will go into download mode

    vol down +home+power at the same time - then vol up as instructed (you can safely power off from this if you are not downloading anything)

    it should be flashable using odin (flash the stock rom downloaded from sammobile.com.) It should work I think.
     
  3. Jfalls63

    Jfalls63 Android Expert
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    If she had Reactivation Lock enabled thru her Samsung account, the only way I know of is to enter the password. Flashing will not remove the Reactivation Lock.
     
  4. hiredgun

    hiredgun Android Expert
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    If this doesn't work there are A TON of others on Youtube!! Good luck!!

     

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