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Support Help: USB Driver Issues

Discussion in 'Android Devices' started by kbearmoney, Jul 21, 2010.

  1. kbearmoney

    kbearmoney Well-Known Member
    Thread Starter
    16

    Apr 9, 2010
    58
    4
    16
    I've installed the driver software and got the message "your device is ready to use". But nothing else happens besides that when I connect my Moment to my PC. I've already made sure debugging is unchecked, I've turned my computer and phone off and on, but I still can't get the mount option to appear on my phone. Any other suggestions.
     

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  2. dntesinfrno

    dntesinfrno Well-Known Member
    53

    Jun 7, 2010
    376
    71
    53
    computer tech
    Virginia
    Go to menu>settings>sd card and unmount it. Turn the phone off, pull the battery and the sdcard. Replace both and turn the phone on, that should fix your problem. Also make sure you are using the data cable that came with the phone, some usb micro cables dont like the moment it seems (i have one myself like this).
     
  3. kbearmoney

    kbearmoney Well-Known Member
    Thread Starter
    16

    Apr 9, 2010
    58
    4
    16
    Didn't work
     
  4. htcman724

    htcman724 Well-Known Member
    73

    Mar 11, 2010
    337
    86
    73
    pittsburgh
    ok go into your computer and remove anything and everything that says samsung or sprint then go to you trash can empty it then reboot the computer after that just plug the phone in and let it do its thing should work just make sure debugging is off.
     
  5. kbearmoney

    kbearmoney Well-Known Member
    Thread Starter
    16

    Apr 9, 2010
    58
    4
    16
    Didn't work
     

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