I hope Verizon reads these forums, because thanks to their incompetence, I have no way to reach them other than getting in my car and driving to the Verizon store. My Thunderbolt is officially useless. I can't call out at all. It bootcycles over and over and over. It flat out does not work since the software update of death some weeks ago. It plays Angry Birds and YouTube just fine, and I can shop Amazon on it, but it does not actually work as a PHONE! Back when it was working at least a little bit, I called Verizon to find out what to do. They assured me a software update would be out 6/30 which would fix all. Well, we all know now that they lied. I've tried their Twitter help, and they just say "someday...my software update will come" No indication of days, weeks, months, or years. Just "someday". Today was the last straw. I tried their support (and I use that term very loosely) page today, and tried to use email support. Guess what you get if you select "phone" and "phone not working" as topics for help: Email is disabled, and you get this message: If your phone is not working, you will need to speak to someone at Customer Service. Please call us at 1-800-922-0204. Are they effing kidding? What part of "my phone does not work" do they not get? This *is* my phone! My only phone! Which is unusable. For which they are charging me! Are they nuts? *Why* disable email for just this one issue and tell me to *call* them? Is it a sick joke? I've been a customer now for six weeks, and already I hate HTC and Verizon. If I do end up driving to the store, it will be to return this phone, perhaps at high velocity. (Just kidding) Verizon, where is the software update? There is currently absolutely no way to get any help on this problem at your web site. Do something!