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Support Help with 2.1 update on Rogers

Discussion in 'Android Devices' started by BlackScreen, Sep 15, 2010.

  1. BlackScreen

    BlackScreen Member
    Thread Starter
    5

    Sep 15, 2010
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    I received a message saying system software update to the 2.1 platform.
    I have tried twice to update with no success using WI-FI.
    It will download the update and then stay on a screen that has a triangle with a exclamation mark in it and a Magic laying beside it.
    I left it sitting in this state for more then twenty minutes! It appears to be frozen, there are no progression bars, lights flashing or anything showing progress.
    I had to pull the battery both times. It comes back to life with 1.5 firmware version on it.
    I've seen some posts that looks like some people have had success.

    Any help would be great.
     

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  2. bgoody

    bgoody Well-Known Member
    36

    Aug 18, 2009
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    hi. You need to have enough space on your sd card to complete the download. There's a post here somewhere with the HTC reccomended amount but I believe it's over 100.
     
  3. BlackScreen

    BlackScreen Member
    Thread Starter
    5

    Sep 15, 2010
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    After making lots of space I am still having no luck.
    Total space on my sd sard is 1883mb available space is 1795mb.
    Internal phone stoage is 107mb.
    So it seems like i have more then enough space i think.
    I tryed looking for the thread relating to this topic and i can't find it.
     
  4. Some people have been saying that a factory data refresh helped them to get the OTA update to go through.

    gbd
     
  5. BlackScreen

    BlackScreen Member
    Thread Starter
    5

    Sep 15, 2010
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    After a full reset then doing the update worked.

    I'm loving 2.1 its almost like having a new phone.
    Thanx for the help everyone .
     
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