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Support Help with activation?

Discussion in 'Android Devices' started by iJengie, Nov 9, 2012.

  1. iJengie

    iJengie Lurker
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    Nov 9, 2012
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    Central PA
    Just got a refurbished Samsung Galaxy Prevail off of eBay. I'm trying to activate it and transfer my information over, and it keeps giving me this error:

    "The profile update could not be completed. Please try again later.

    If the problem persists, you may need to contact Customer Service.

    Error: Connection Error"

    I have four to five bars of reception, so I know that's not the problem. I've tried following the instructions to manually activate my phone, and it's still not working. Any other solutions? Cannot call customer service due to not having a phone available at the moment.
     

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  2. vce2005

    vce2005 Android Expert
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    Jun 29, 2012
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    Well, seems like you might need to use the phone of a neighbor or friend !! Guess there is no way around it !!

    BTW, if you call them, you can use this referral code ;) : http://androidforums.com/5169447-post237.html

    Good luck
     
  3. iJengie

    iJengie Lurker
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    Spent an hour on the phone, and found out the tower was down. It's activated now, though.
     
  4. vce2005

    vce2005 Android Expert
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    Glad it wasn't a problem on your end !! :)
     

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