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Support Help with display issue - URGENT

Discussion in 'Android Devices' started by paranoidname9, Jan 11, 2012.

  1. paranoidname9

    paranoidname9 Lurker
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    Jan 11, 2012
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    Hello,

    I just recently received a phone from the Asurion insurance program.
    It appeared to be new, although Asurion mentioned that they have no
    idea of knowing whether the phones being sent are reconditioned or
    brand new phones. I have had this phone for two days, and it suffered
    a fall onto a hard surface from about a few feet off the ground.
    Before the fall, I was having issues with the display. My touches on
    the screen weren't precise, and it would occasionally select areas on
    the screen that I did not press. I replaced the screen protector, and
    the problems seemed to cease. However, a few hours after the fall, I
    began to notice a certain area on the display that my phone seemed to
    press. As in, I started off a game to try and pinpoint the spot, and
    the android seems to believe that there is something pressed down on
    the upper left hand corner of the screen. This becomes very
    frustrating when typing, for it will consistently move my cursor to
    that area, and interrupt my typing. Does anyone know if this is an
    issue caused by the fall, or if this was in fact a faulty display and
    I would gain something by sending it back to Asurion?

    Thank you for your help.
    Paranoidname9
     

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