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Support Help With Phone Repair

Discussion in 'Android Help' started by Andrew Lampart, Sep 4, 2016.

  1. Andrew Lampart

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    Feb 21, 2016
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    Hello everyone,

    I dropped my Galaxy S7 Edge last night (for the first time which really pissed me off due to what happened next). It wasn't a huge drop, maybe 2 1/2 or 3 ft, however it did not land on a flat surface. Now there is a thin verticle line aprox 1" from the bottom of the screen. Everything above the line is normal, while everything below it is slightly vibrating. Luckily the touch input is still fine for both sections. My biggest concern right now is the fact that the screen doesn't turn on 90% of the time. Upon pressing the power button, the bottom section of the screen (under the vertical line) flashes white briefly, but the rest of the screen stays black. I need to repeat the process several times before the screen finally turns on. I can still adjust the volume and accept calls, so i know the rest is still in tact.

    I have replaced phone parts before, and I'm sure that I will need to again. I just need to know what I need to fix

    Please help!

    UPDATE: I haven't been able to view the screen all day. However, when I restart the phone the word, "Samsung" is visible, but nothing else.
     

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  2. mikedt

    mikedt 你好
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    That almost certainly sounds like the screen is damaged, and requires replacement. Check out Ifixit.com is probably your best bet on how to do it.
     
    Mikestony and Bg260 like this.
  3. svim

    svim Android Expert
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    As of now iFixit.com doesn't have a complete repair guide for the display posted yet, probably because the model is too new. They do have a tear-down posting, and it looks daunting, especially to get at the screen/display. Samsung loves glues and adhesives. Plus keep in mind once you dig inside that will most likely affect the waterproofing seals.
    https://www.ifixit.com/Device/Samsung_Galaxy_S7_Edge

    Even though you dropped it, what kind of compensation is involved from the warranty?
     
    mikedt likes this.

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