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Help with recovery

Discussion in 'Music & Media' started by Bitter, Apr 23, 2016.

  1. Bitter

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    Hello, yesterday I made factory reset for my phone and I have lost my photos :( How can I recover it? Please, help me :(((
     

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  2. psionandy

    psionandy Android Expert
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    where did you have them stored? and where did you have them backed up to?
     
  3. Bitter

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    I stored them in device memory. How can I recover it?
     
  4. Bitter

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  5. lunatic59

    lunatic59 Moderati ergo sum
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    Maybe we can help, but we'll need to know the phone model and the version of Android you are running. In theory, a factory reset shouldn't touch user memory, but some phones/manufacturers have the reset process wipe everything.

    If your photos don't show up in your photo gallery, then there is a good chance they are gone. You might have synced then to the cloud without knowing. It is a default setting on some phones. First, log into Google using the account for your phone and then launch the photos app on the web. If your pictures aren't there, then there might not be anything you can do to get them back.
     
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  6. Bitter

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    Phone model is Samsung Galaxy S4. Android version 5.0.1
     
  7. lunatic59

    lunatic59 Moderati ergo sum
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    Should we assume that you checked your Google account and the photos are neither there nor in the gallery app on your phone?
     
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  8. Bitter

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    How can I check it?
     
  9. lunatic59

    lunatic59 Moderati ergo sum
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    On your phone, open the gallery app and see if any photos are there. If you don't see anything, then let's see if they just aren't being displayed. You should have an app called "files" or "My Files" or something like that to browse the phone's file structure. If you can't find one of those, please download a file manager like Astro. You need to look in /sdcard/DCIM/camera/ which is the default location for the photos taken with the phone's camera.

    On a PC sign in to your Google Account ... the one the phone was registered to. Once logged in, in the upper right corner you'll see an icon for google apps, nine squares. Click on that and find "photos" on the list. If you had your pictures set to sync, you'll find them there. If there is nothing there, then I'm afraid your photos are lost.
     
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  10. Bitter

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    But is there any programs to recover that?
     
  11. lunatic59

    lunatic59 Moderati ergo sum
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    No, not really. Programs like recuva only work with volume sectors that have been deleted from or lost the master boot record. Android, since version 4.x has virtualized the volumes so there aren't any real sectors for it to examine.
     

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