1. Download our Official Android App: Forums for Android!
  2. We apologize for the disruption in email services! They are sending out now, but there is a backlog, so it may take a little time to catch up.

Support Help with reset from newbie

Discussion in 'Android Devices' started by Rollman, Feb 3, 2013.

  1. Rollman

    Rollman Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Feb 2, 2013

    Feb 2, 2013
    1
    0
    5
    Just did a factory reset on my Motorola Bionic which went fine. Now onto my problem....early on I must have made contacts with Motorola's contacts I think. They didn't move over nor did the pictures of my contacts. I did a complete backup of all files on the phone before the reset. Could I move a backup phone file that would have that data? If so what file would I look for? Thanks
     

    Advertisement

  2. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator
    Rank:
     #6
    Points:
    3,118
    Posts:
    28,553
    Joined:
    Sep 10, 2010

    Sep 10, 2010
    28,553
    21,994
    3,118
    Male
    Next to you
    Welcome Rollman!
    I moved your thread here to your device forum where others can help you out:)
     
    doogald likes this.
  3. doogald

    doogald Android Expert
    Rank:
     #56
    Points:
    483
    Posts:
    6,693
    Joined:
    Jan 7, 2010

    Jan 7, 2010
    6,693
    1,926
    483
    Can you explain "complete backup of all files on the phone"? In other words, what exactly did you back up, and how did you do so? Is your phone rooted? Are you talking about just internal storage and the SD card, or did you do something more than that to back up? (FYI, the contacts are not stored on the SD card or internal storage.)

    Did you ever set up Verizon's Backup Assistant? If so, your contacts *may* have been backed up there.
     
    Mikestony likes this.
  4. Thom

    Thom  
    VIP Member
    Rank:
     #20
    Points:
    1,243
    Posts:
    11,674
    Joined:
    Feb 16, 2011

    Feb 16, 2011
    11,674
    4,836
    1,243
    Male
    Software Developer
    Keene, NH USA
    There is a wide range of possible scenarios for your description. The simplest ...

    You are using Gmail and your contacts are visible when you go to ... https://mail.google.com/mail/ ... in the Gmail dropdown (upper left) choose Contacts ... using your PC.

    In this case you need to setup the Gmail account on your Bionic and set the appropriate sync options. You will find this at Settings | Account & sync ... there needs to be a Gmail account listed. When there is, click on it and set the appropriate sync options.

    If you syn Contacts it will almost immediately load them from the Gmail server to your Bionic.

    ... or it could be one of the many other possibilities.

    ... Thom
     

Share This Page

Loading...