Help Help with setting up e-mail account

I purchased a Kyocera Rise yesterday through Virgin Mobile that runs Android. In trying to sync my Verizon e-mail account with the Mail App, we are continually getting a "Couldn't finish" or an "incorrect username or password" message. The username and password are correctly entered, though.

I called Verizon, and they told me to use the server address, port number 995, and security type SSL/TLS on the manual e-mail account setup. That did not work.

The settings the app automatically brings up in the manual account setup, however, are, port number 110, and security type none. These settings do not work either.

Both Verizon and Virgin Mobile didn't know how to fix it. Any suggestions?


Android Enthusiast
Sounds to me as though Verizon is blocking access to their POP server from IP addresses that they don't like, such as Virgin Mobile's network.

I haven't encountered this problem with POP, but have encountered it when using SMTP to send emails.