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General Here is what a Sprint rep just told me

Discussion in 'Android Devices' started by GodCountryND, Mar 31, 2010.

  1. GodCountryND

    GodCountryND Well-Known Member
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    Here is the chat transcript that I just had with a Sprint rep on their website. Not trying to start any new rumors or anything, just throwing this out there.


    [​IMG]
    6:19:47 PM : ​
    Connected to sprint.ehosts.net

    [​IMG]
    6:19:47 PM : ​
    Session ID: 217302

    6:19:47 PM : ​
    PENDLETON: Initial Question/Comment: Question about Samsung Moment

    [​IMG]
    6:19:52 PM : ​
    Please wait and the next available specialist will be with you shortly.

    [​IMG]
    6:19:57 PM : ​
    If you are chatting today for Technical Support, please call (888) 211-4727.

    [​IMG]
    6:20:02 PM : ​
    Peter A has joined this session!

    [​IMG]
    6:20:02 PM : ​
    Connected with Peter A. Your Reference Number for this chat session is 217302.

    [​IMG]
    6:20:02 PM : ​
    Thank you for contacting Sprint. My name is Peter A.

    6:20:17 PM : ​
    PENDLETON: hello

    6:21:23 PM : ​
    PENDLETON: when are we getting android 2.1 on our Samsung Moment?

    6:22:42 PM : ​
    Peter A: Are you unable to use the Android application on your phone?

    6:23:08 PM : ​
    PENDLETON: no it works fine, just wondering when the update is coming out.

    6:23:17 PM : ​
    Peter A: OK.

    6:23:32 PM : ​
    Peter A: I need to check your account details for that.

    6:24:33 PM : ​
    PENDLETON: go for it

    6:25:37 PM : ​
    Peter A: Thank you for your patience, I will have that information shortly.

    6:26:32 PM : ​
    Peter A: Thank you for being on hold.

    6:27:09 PM : ​
    PENDLETON: sure

    6:27:27 PM : ​
    Peter A: I have checked that the Android 2.1 will be released soon.

    6:27:42 PM : ​
    Peter A: The expected time is in the beginning of April.

    6:27:56 PM : ​
    PENDLETON: like in the next few days?

    6:28:47 PM : ​
    Peter A: Yes.

    6:29:06 PM : ​
    PENDLETON: will i have to come to a sprint store to get this update?

    6:31:33 PM : ​
    Peter A: As of now, there is not schduled date available. You can download it from Sprint - Software Downloads - Select your device type
     

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  2. drooooid

    drooooid Member
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    Sprint CEO Dan Hesse confirm it coming Midnight today
     
  3. CriticalCritic

    CriticalCritic Android Expert
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    STOP IT WITH THE DAMN APRIL FOOLS BS!!! :rolleyes: PLEASE!?
     
  4. numus

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    Not april fools.. this one was actually confirmed
     
  5. CriticalCritic

    CriticalCritic Android Expert
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    ha...ha...:rolleyes: I'm coming to get you:eek:
    :p
     
  6. neutron

    neutron Well-Known Member
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    Where is your proof?
     
  7. i VTAK

    i VTAK Android Expert
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    Yep, he called me and confirmed too. He said to hold on tight because it'll feel like Chuck Norris drop kicked my phone when the update hits it.
     
  8. ramiss

    ramiss Well-Known Member
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    I love how he had to check your account like it won't be the same date for everyone!! Cracks me up that they never listen to the question, and that goes for all tech support I've ever used.
     
  9. pdx77

    pdx77 Well-Known Member
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    at least in my job, and I'm not sure about Sprint, but in order to answer any questions like that we still had to check their accounts.
     
  10. itmike

    itmike Well-Known Member
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    This just strikes me as funny right now, going on 430 am in the morning (may be the cause). It's the phone's OS and he thinks it is an application.
     
  11. Thefoodman52

    Thefoodman52 Android Expert
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    Lol, Android application... I chuckled a little bit. Love how he has no idea what he's talking about. Someone should do Sprint tech support chat pranks. Ask em in depth things like architecture of processors and exact OS versions; even on winmo.
     
  12. Zumaki

    Zumaki Android Enthusiast
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    Nothing personal, but Until I see a very official source, I'm going to have to default to hating you for pulling a nasty, unfunny April Fool's Day prank.
     
    Robbzilla likes this.
  13. GodCountryND

    GodCountryND Well-Known Member
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    That was an actual chat transcript. Who knows if that guy knew what he was talking about but it isn't a joke I promise.
     
  14. jephdood

    jephdood Member
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    There's hundreds of transcripts posted on various sites.. and all of them have different dates. Sprint reps have zero clue when it's coming out.

    However, I think they should admit as much rather than talk out of their butts.
     
  15. gblinckmann

    gblinckmann Member
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    They've been talking about early April, so I'd expect to see the upgrade within the next two weeks, at least.
     
  16. ramiss

    ramiss Well-Known Member
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    I seriously doubt anyone at Sprint has decided on an official date, especially considering the amount of bugs seen in the Hero 2.1 leaked rom, which is supposed to be out about the same time.

    This is confirmed by several posts implying that it will be ready soon, as long as there aren't any more major issues.

    There may be an official deadline, but a release date may not exist yet. Software development is never an exact science.
     
  17. zcarman

    zcarman Android Enthusiast
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    I just smooched some serious butt at the repair center store in Lynnwood, WA and they confirmed they DO NOT have a release date. They will be the first store in my area to have the update and they <repeat> DO NOT have a date yet.

    They did say that they are gearing up for the Hero update on the 9th, but they have not received an actual launch package yet. I think that means the software and cables, but I don't know for sure.

    They expected the Moment to get the update about 2 weeks after the Hero's update to allow them to have time to get through the first push and get the OTW up for the Hero before having to deal with the Moment's update.
     
  18. globalninja

    globalninja Well-Known Member
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    of course the moment would be last, they should throw it OTW
     
  19. zcarman

    zcarman Android Enthusiast
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    Did the Moment sell as well as the Hero? It's hard to not be last when there are only 2... lol
     
  20. globalninja

    globalninja Well-Known Member
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    I would think the hero sold a little better because its more "pretty"

    Welll still another two weeks after nonetheless :p
     
  21. pdx77

    pdx77 Well-Known Member
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    I know at my local sprint store they were pushing the hero over the moment... Reps were always telling people that to get the Hero as they are seeing way too many returns with the Moment, the hero has a better camera, faster processor, etc etc.


    In fact when I went in to exchange my Hero with the moment they were trying to talk me out of it.
     
  22. ramiss

    ramiss Well-Known Member
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    Interesting. When I went to purchase a Hero the guy said "take a look at the Moment, its the same as the hero only with a keyboard!" That was prolly before all of the returns.
     
  23. pdx77

    pdx77 Well-Known Member
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    Yeah, who knows, this was long before the CL14 update so I'm sure the store was probably seeing a higher rate of returns at the time.


    Anyways, I apologize if this has been mentioned before, but I was just reading through Sprint's community forums and one of the Sprint employees on there chimed in and said that (at least for the Hero) that the update was not coming out on the 9th.
     
  24. i VTAK

    i VTAK Android Expert
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    Same here. We got our phones in January and they tried to get my wife to get a Hero instead of the Moment, saying a bunch of Moments were coming back due to poor battery life.
     
  25. pastafarian

    pastafarian Pâtes avec votre foie
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    1- The stores get zero early notice on things like this. The repair centers I checked with early the day CL14 was released didn't know about it till I asked and they checked their internal communications. There were many similar reports here. Apparently, communications are not Sprints strong points :thinking::eek:.

    2- The Hero's leaked 2.1 problems have nothing to do with the official release. It's not even based off code meant for the Hero.

    3- I for one will be seriously pissed off if we have to wait 2 weeks after the Hero. This is a "with Google" phone and by definition should be much easier to update than the sense enhanced Hero. A couple of days I can accept. A couple of weeks? NO NO NO!

    It's been repeated here over and over but nothing that any of the phone company's (at&t, Verizon, Tmobile, Sprint, etc) reps say about release dates should be taken seriously. 99% don't know anything. They'll tell you what you want to hear, or the water cooler dirt or just make it up for the fun of it, but it's worthless and makes finding the 1% who do know almost impossible. There's nothing wrong with playing around with the release rumors, just don't take them seriously unless you enjoy frustration.
     
    JPD likes this.

Samsung Moment

The Samsung Moment was one of the first Android Phones with a slideout keyboard.

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