First problem was trying to turn on the phone after turning it off the night before (1st day with the new phone). Everything trying to load failed and had to force close. I have only turned the phone off one time since and had the same problem. Since this is one possible "solution" to the following issues, I thought I would mention it first. The second problem was GPS not being able to lock onto any satellites. It worked the first time I tried "My location" in Google Maps. It worked the second time. It worked the third time. All different locations. Then I wanted to use it to find an address and "My Location" found me 500 miles away, 1 mile in the air, and traveling fairly fast. I then used "GPS status" to verify locked satellites but it found none even after several calibration attempts. I was outdoors, no obstructions, no anomalous magnetic fields. This happens more and more. It seems when GPS is unavailable, Google Maps uses cell signal triangulation which apparently does not work well either. The next problem is with HTC sync. Hero only showed the ability to sync the first time, and despite updating HTC sync to 2.0.8, deleting and reinstalling the driver, rebooting, and ensuring the USB debugging is active, still nothing.., on any computer I try. The Hero does show USB connected and that I can copy files to and from the computer, just not the choice for sync. I have also had the date in the time widget randomly show an hour off and return on its own (without changing locations). The calendar widget shows "all day" events due tomorrow which are actually on the calendar for the day after tomorrow. Seems to only be "all day" events. Does not matter how many times or ways you verify the event date, it shows incorrectly. Even if you delete the event and recreate it. I have found every one of these issues in forums and blogs but non of the fixes work for me. I have spent more time trying to get the phone working than actually getting any work done with it. Hello? HTC? Did I pay you to be your troubleshooter? If the next update does not address these issues, I will be returning the phone and staying away from HTC. I feel I got burned. Bad.