Forums tend to have more complaints than praises by the general nature of forums. Just like if you read reviews of apartments on apartments.com most are negative. People get online to bitch. It's ok. I would really get the Hero over the Moment. Right now, the Hero is the only one that the manufacturer said will get an update to Android 2.x. As for the Moment, I am not too sure on Samsung's upgrade path for it.

Don't play games on my phone really, but there are quite a few. Nothing like the iPhone, but probably best platform (WebOS, Blackberry, Windows) behind it, but still nothing like the iPhone for games.

The Hero has a glass screen, not plastic. It is very hard to scratch. You can get a protector if you want, they are invisible on this type of phone. My favorite are from Clarivue or Skinomi. As far as a case, I don't need one as I don't drop my phone usually.

 

I agree with usually forums have more complainers than praises.

I love this phone.

Games I recommend:
FunTowers
Abduction!
Gem Miner
Robo Defense
Bubble Defense
Dopewars
Mines
Subprime Mortgage Lender


Keep in mind the development of Android apps has not been taking place as long as the iPhone has. The market will be exploding within the next 6 months.

As far as the screen protection, again the dcdttu is correct this screen is hard to scratch significantly. I had a full Invisible shield on my phone all the way around. I took the screen part off and left the rest on and am having no problems.

 

I love my Hero. I just exchanged my Moment yesterday for it. As for apps and games, hmmmm, for apps I have ES Task Manager, Apps Installer and Proximity Sensor. No games yet...

 

I came from the original Instinct and YES I love this phone. This is actually my second Hero because of various problems the first one I had. But the Hero is so much more. I currently carry both Hero and Instinct because I have not transferred everyything over yet. The Hero take less pressure to scroll and the tackball.... amazing. I do miss having an extra battery - Instinct never left my side. Apps, just search because there are so many good apps - Instinct apps were almost non-existent. I did have a screen protector on the Instinct but the Hero seem sturdier.

 

the Hero has 7 screens where the Moment only has 3

 

Hmmmm... I don't know the exact sales figures, but there are thousands (x10 or x100) that are out there with just a small percentage of the owners having issues. like anything... but it really is a great phone. You won't be disappointed. Sense UI makes all the difference IMHO.

Anyway, hope you like it!

 

I bought my Hero about 3 weeks ago and I love it! I do not have any of the problems that people complain about with my Hero. My battery lasts me all day and then I plug it in at night. You definitely made the right choice.

 

Man I got my hero from best buy before the official release and I have to say I love this device! It has a good number of apps available in the market. Browsing is amazing and the sense UI is great.

 

the phone is real nice,you coming from the instinct to the HERO..you won't be sorry..

 

I am what you can call a phone collector and I can say the hero won't let you down. Ranks right up there with the best.