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Support Hero touch screen faulty < 1 year old (no insurance)

Discussion in 'Android Devices' started by steve_f, Sep 20, 2010.

  1. steve_f

    steve_f Member
    Thread Starter
    15

    Sep 30, 2009
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    I have a HTC Hero that is about 10 months old.

    The screen is not properly responding (have tried factory reset), it seems to think it is being touched at the bottom of the screen all the time.

    The phone is virtually unuseable.

    Without phone insurance, do you think I can make a warranty claim on this phone? It is in near pristine condition so they can't say I haven't taken care of it.
     

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  2. Bradanomics

    Bradanomics Member
    16

    Sep 17, 2010
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    I would definitely try it. What's the worst that would happen?
     
  3. snapper.fishes

    snapper.fishes Well-Known Member
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    Jul 13, 2010
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  4. Xyro

    Xyro 4 8 15 16 23 42
    Moderator
    1,413

    Dec 1, 2009
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    UK
    Yeah, if you haven't rooted/damaged the phone or anything and it's within warranty, this is exactly the kinda situation warranties exist for :)
     
  5. chunkylover53

    chunkylover53 Active Member
    16

    Sep 5, 2010
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    Student
    UK, Surrey
    where did u buy the phone?
     
  6. steve_f

    steve_f Member
    Thread Starter
    15

    Sep 30, 2009
    22
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    OK, I called HTC UK and told them I needed a warranty repair.

    They checked my serial number, and picked it up the next day using UPS.

    I was told they would fix it for free, if it was not physically damaged and did not have any "illegan" software on it (their words)

    It's a T-mobile phone, and I had put the generic official unbranded ROM on there, so I installed the standard T-mobile 2.1 build on there before handing it back.

    I also kept the MicroSD card.
     
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