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Hero turning itself off

Discussion in 'Android Devices' started by cyberlife, Dec 6, 2009.

  1. cyberlife

    cyberlife Lurker
    Thread Starter

    Hi,

    Got myself a white sim free hero which I've had for just about a month now running with a Virgin Mobile sim. The phone has been updated to the latest ROM version from HTC.

    I've noticed on a couple of occassions that it has turned itself off even though it's got a good battery charge. Of course you don't know this has happend until you go to use the phone!

    You can't switch the phone back on without having to take the battery out and putting it back in either.

    Anyone got any ideas why this is happening?

    Thanks
     



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  2. JayCee

    JayCee Well-Known Member

    Poor/dirty battery contacts or faulty phone.
     
  3. phillevy

    phillevy Android Enthusiast

    Mine has done this on 2 isolated occasions since I got it last August - I think it must be a software glitch - I don't think it is related to faulty hardware or battery as others have also reported it.
     
  4. jonous101

    jonous101 Member

    i've had my hero for about 3 months and i've noticed that since that time it has turned itself off about 3-4 times too.
     
  5. Quazar

    Quazar Android Enthusiast

    Mine did this twice, hasn't happend for a long time though.
     
  6. cyberlife

    cyberlife Lurker
    Thread Starter

    Thanks for the replies everyone. Amazon are now going to replace this with a new one, I'll see how I get on with this one.
     
  7. kelcoshows

    kelcoshows Newbie

    I've had the phone just over 2 weeks and had this 3 times. There is a another thread about this which I posted to as well. Seems to be one of those things that happen now and again...don't know why..

    I'm on T-Mobile and have the G2 version!
     
  8. cyberlife

    cyberlife Lurker
    Thread Starter

    I can live with minor problems on phones but I find this one quite annoying. Unless you're one of those people that is constantly checking your phone you're not going to know this has happend and the fact that you have to remove the battery to get it started again is crazy.
     
  9. zacspeed

    zacspeed Member

    Mines done the same thing 3 or 4 times :(
     
  10. darkmast3r

    darkmast3r Newbie

    Mine also does the same thing (hero on orange), I think it could be a firmware issue as it didnt start to happen until the new firmware was installed. Hopefully it will be sorted out with the next firmware release
     
  11. MartinS

    MartinS Android Expert

    I think mine has done this once.

    Having said that I don't think I've ever had a phone which didn't. Remeber late 90's Nokias? They were never on when you came back to them...
     
  12. danmc17

    danmc17 Lurker

    this happened to me last night, alarm failed to work, woke up an hour late!!!!!

    it has done it again just now :(
     
  13. cyberlife

    cyberlife Lurker
    Thread Starter

    Only ever had one Nokia which was replaced by the Hero. Had plenty of other brands of phones however and I've never ever experienced this before and if I did I'd be after a replacement.

    I'm sorry but in my mind no phone sat on a desk should turn itself off unless the battery is dead or the phone has a power saving setting.
     

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

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