Help home, menu, back and search backlight not working

[andyjs3589]

I searched for this topic and the only thing that came up was that it was the optical sensor. I have tried covering it up, playing with the phone in the dark but the backlight for the home, menu, back and search buttons will not come on. They worked when I got the phone on tuesday until wednesday night, then they cut out. I just did a factory reset and they are still not working. Does anyone have any suggestions?

 

[eipee73]

I searched for this topic and the only thing that came up was that it was the optical sensor. I have tried covering it up, playing with the phone in the dark but the backlight for the home, menu, back and search buttons will not come on. They worked when I got the phone on tuesday until wednesday night, then they cut out. I just did a factory reset and they are still not working. Does anyone have any suggestions?

Take it back to Verizon and demand a replacement.

 

[jfunk]

I searched for this topic and the only thing that came up was that it was the optical sensor. I have tried covering it up, playing with the phone in the dark but the backlight for the home, menu, back and search buttons will not come on. They worked when I got the phone on tuesday until wednesday night, then they cut out. I just did a factory reset and they are still not working. Does anyone have any suggestions?

If they aren't coming on after a factory reset, I would have to say you probably have a busted backlight. I would suggest taking it into the store as well.

 

[heyeaglefn]

Happened to me, it is not that they weren't lighting up, just stopped working. Get a replacement.

 

[andyjs3589]

Thanks for the quick replys everyone, I will take it in tomorrow morning