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horror sprint customer service

Discussion in 'Android Devices' started by phantom phenom, May 20, 2010.

  1. phantom phenom

    phantom phenom Well-Known Member
    Thread Starter
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    Apr 26, 2010
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    ive been hearing alot of horror stories about sprint customer service. I think it might affect me not to get evo on launch day because im afraid i might getg screw over by sprint
     

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  2. some.devil

    some.devil Well-Known Member
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    May 12, 2010
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    They've been nothing short of fantastic for me. That's either on the phone in in store with a CSR.
     
    marctronixx and misterzeno like this.
  3. Roman G.

    Roman G. No-Posting Probation
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    Feb 10, 2010
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    Oregon

    Same here, I have never had problems with sprint.
    Back in January I had 4 different upgrades on my account, when I got the bill I called them up and they took off all the activation fees as well as apologized to me for putting them on.
    Now thats good customer service to me.

    Edit:
    Forgot to add that you do have 30 days to cancel service with them, so you could just keep calling them and pestering them to see how they deal with ya, and to see how you like them.
     
  4. ImmaSlave4U

    ImmaSlave4U Well-Known Member
    43

    Sprint's customer service has improved leaps & bounds since I switched to them in 2005. You should also take comfort in Sprint's new free guarantee for 30 days: Sprint Free Guarantee
     
  5. ekt8750

    ekt8750 Well-Known Member
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    Mar 31, 2010
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    Is it me or has there been a real increase in debbie downers since announcement? It really smells of trolldom.
     
    neodorian and septro like this.
  6. jmorse

    jmorse Well-Known Member
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    Dec 28, 2009
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    Couldn't be happier with Sprint's CS.
     
  7. RiverOfIce

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    Mar 30, 2010
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    Sprint as been 100% wonderful to me. Every time I have a problem I call up and it is always handled. I actually prefer to deal with them then deal with the tech guys in the basement where I work.
     
  8. SteveChiller

    SteveChiller Well-Known Member
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    May 14, 2010
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    I've never had any problems with Sprint and I've been with them since 2003. I had Tmobile (Voicestream) for a year before then, ugh. Never again.
     
  9. RiverOfIce

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    Could be an honest question. It is always best to ask if you do not know.
     
  10. mangosinslo

    mangosinslo Well-Known Member
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    May 15, 2010
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    RadioShack Sales Associate
    slo
    i was just about to say that.. i wonder if some iphone fanboys decided to go trollin
     
  11. stephenmg

    stephenmg Member
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    May 20, 2010
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    American Consumer Satisfaction Index shows Sprint is just a few points behind Verizon. I'm currently a Verizon customer soon to be Sprint customer that wishes he wasn't under contract. Never had great luck with any carrier as far as customer service is concerned, but never had any huge issues with any of them either.
     
  12. Wrxdrunkie

    Wrxdrunkie Well-Known Member
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    May 2, 2010
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    I have always gotten great customer service
     
  13. Camslam

    Camslam Well-Known Member
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    Apr 1, 2010
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    I'm not a troll and I'm planning on jumping from Verizon to Sprint in 2 weeks, but I'm a little nervous myself.

    On Sprint's own website in the forums section, there are plenty of people voicing dissatisfaction with Sprint and their service, not coverage, but service.

    Kind of makes me nervous, but I do like reading more and more responses in the positive.
     
  14. phantom phenom

    phantom phenom Well-Known Member
    Thread Starter
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    Apr 26, 2010
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    Will Sprint actually pay $100 credit for switch carrier/port number
     
  15. phantom phenom

    phantom phenom Well-Known Member
    Thread Starter
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    Apr 26, 2010
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    thats exactly how i feel
     
  16. gabbott

    gabbott Well-Known Member
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    Mar 22, 2010
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    Shrug, been with them for 11 years and as of the past 5 years they have been nothing but great to me. Any service is going to have their share of people that havent had a good customer service experience. IMO, Sprint is no worse than any other provider, but thats my experience. Do what you feel you should do.
     
  17. Caloy

    Caloy Well-Known Member
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    Jan 16, 2010
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    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Very well said. There will always be someone who will complain about the level of service of any company. If you research your own carrier, I'm sure you'll see a lot of complaints too. It's just the way it goes, you can't please everybody even with your biggest effort.
     
  18. Bic101

    Bic101 Well-Known Member
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    Apr 25, 2010
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    Never had a problem in 10 years. In fact, whenever I renew my 2-year contract, I ask for a reward and have always gotten something (5% discount, $50 credit on a new phone, etc.).
    And a survey by ChangeWave said "We note that Sprint/Nextel (35%) is now second in terms of customer satisfaction" and second in lowest percentage of dropped calls. See
    ChangeWave - Helping You Profit From Change
     
    phantom phenom likes this.
  19. Evo_Pimpin

    Evo_Pimpin Well-Known Member
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    May 13, 2010
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    Project Manager
    San Diego
    Where did you hear this. Can someone let me know if this true?
     
  20. CoachEVO

    CoachEVO Well-Known Member
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    May 14, 2010
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    Teacher/Coach
    Illinois
    Been with Sprint for 10 years...last few years have been quite excellent.
     
  21. n0apostrophe

    n0apostrophe Well-Known Member
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    May 4, 2010
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    denver, colorado
    i was told over in the sprint section that this deal is good only for business lines. the company used to receive the corporate discount would receive the credit. i wish they really did offer some sort of credit incentive for new non-business customers.
     
  22. Aragorn

    Aragorn Well-Known Member
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    This is from Sprint's own site Sprint Number Porting Credit Application
    Also, as to your original concern about horror stories with Sprint customer service, don't forget about the selection bias. People who have had bad experiences are WAY more likely to come onto the boards and complain about them than people who have had good experiences. I'm sure you could find horror stories for every single carrier (hell, any company in America most likely). So, don't let anecdotal evidence dissuade you from making most any kind of decision.
     
  23. clambert1273

    clambert1273 Well-Known Member
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    May 5, 2010
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    Recruiter
    sunny california

    please keep in mind that represents a very select FEW individuals that if I were to guess.. didn't pay their bills on time and haven't and feel like they are getting screwed over when they call :)
     
  24. drksilenc

    drksilenc Well-Known Member
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    Apr 16, 2010
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    Helpdesk and asset management
    Pittsburgh area
    the only time i didnt like sprint cs is when i got a pixi for my grand mother and it was a pos not sprints fault i got dced and i had to go through the same steps several times i was just annoyed at that
     
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