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Support Hotspot stops working and turns itself off intermittently

Discussion in 'Android Devices' started by phonedude64, Jun 23, 2013.

  1. phonedude64

    phonedude64 Lurker
    Thread Starter
    Jun 13, 2010

    Jun 13, 2010
    Hi all,

    I have a Galaxy Note and have been experiencing hotspot problems for several months now. The issues are as follows:
    1) I will tap to turn on the hotspot and nothing happens. It may highlight the box that I tapped for a second, but then it will go away and the hotspot will not activate. This happens whether I use the Fattin Hotspot widget on my home screen or go into the menu and click the "Portable Wi-Fi hotspot" option.
    2) When the hotspot does work, it sometimes disconnects itself--this may happen 2 seconds or 2 hours after enabling the hotspot. It most often turns itself off immediately, basically meaning that the hotspot doesn't work at all.

    Some observations and attempted solutions:
    -I uninstalled the widget, but that wasn't the issue
    -I've gone to areas with exceptionally strong signal, to no avail. I most often use the hotspot at my office, which is very near a cell tower.
    -I have unlimited data and there's no cap that shuts off my data.
    -There is no timeout or any other obvious setting that could make this happen.
    -I've called my provider (SK Telecom-I live in Korea and my note is branded as an SHV-E160S) and they put the blame on Samsung. Samsung doesn't offer English support for this product in Korea, so I reached a dead end.
    -Finally, the only thing that fixes this issue is restarting the phone altogether, a process that has become more than annoying when I have to restart the device 5+ times on some days.

    Any advice? Is there something I'm missing? Thanks in advance!


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