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Support How can I extract all data from my Galaxy Note 3 before a hard reset, not connecting to SmartSwitch

Discussion in 'Android Help' started by EzUrban, Jun 6, 2016.

  1. EzUrban

    EzUrban Lurker
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    Jun 6, 2016
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    Hi there, my Galaxy Note 3 has been acting up. None of the Apps work, I am getting the message com.process.google.gapps has stopped and other messages like Google Play has stopped etc. I want to do a hard factory reset but not lose any of my information, so I am trying to use Smartswitch to transfer everything to my PC and then do the hard reset and transfer everything back. Problem is, with SmartSwitch I am getting the message USB device not recognize, it is not recognizing the device, and I think it is because of the problems with the phone. I cannot even view the photos on my phone or PC although I do see that they are stored in the phone, but not viewable. Is there any way I can extract all the data on my phone before doing a hard reset? Thank you!
     

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  2. Jfalls63

    Jfalls63 Android Expert
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    May 15, 2015
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    Do you have the USB option on phone set to MPT? Default on most devices is Charge Only.
     

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