Hi all New to the forum and new to the Hero....and not really a techno genius! I have spent all day trying to sort out a problem with my new phone. It is a Hero on Orange. The problem is I cannot download any Widgets from the Market....there is no download button when I access the individual widgets. My research tells me this may be to do with not setting up a Google account when I first started up the phone. I have since set one up on my PC (a Dell running XP) and connected my phone USB, mounted it, but then when I try to access the google account it just keeps saying that it cannot establish a reliable connection blah, blah, blah. Further research seems to point to me needing to restore the factory settings and trying again. This is fine, but I need to backup my 'People' file with all my phone contacts in it first. I may be wrong, but I thought this was done through HTC Sync, which after much aggro I managed to install on my PC and get to run, but it doesn't sync, it fails each time. I am not sure what is going on, but I start the sync and have tried both automatic and manual settings, trying to sync to Outlook Express, which seems to be the only option that applies to me (the other being Outlook, which I don't use). The sync starts, but fails due to '1 general error' - 'There are no settings'. Does this mean that it cannot find my Outlook Express Address Book on my PC, or that there aren't any on the Hero? It seems to not look at the phone contacts at all. I am really struggling here and I do not want to have to load all my contacts from my old phone sim again as the first time round all the data was in the wrong format and it took me a couple of days to sort it all out! I can find no other options on the phone to either copy my contacts to the SD card or to the sim card itself (I did find that I could copy individual entries to the sim, but it truncated a fair bit of some entries and couldn't do some of the long ones at all. Anyone able to help me to get a backup of my data before I have to reset the factory settings, or know a way around the Google account problem? Many thanks.