Discussion in 'Android Help' started by jblaze2809, May 8, 2016.
there is a password on the phone that was forgotten how reset ?
Back up all data on the internal memory if you can, but I guess you cannot..
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the Samsung GALAXY Core Prime logo screen displays, release only the Power key
When the Android logo displays, release the Volume Up and the Home key ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several timeskey to highlight 'wipe data / factory reset.'
Press Power button to select.
Press the Volume down key until 'Yes -- delete all user data' is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, 'Reboot system now' is highlighted.
Press the Power key to restart the device.
I found the above here https://support.t-mobile.com/docs/DOC-22818