I finally got Samsung to accept my account info by entering bogus information. It rejected all my valid email accounts so I entered random garbage as email address and it took it. Then I got to About Phone > Check for Update and it says there's no updates available (I'm on KE2). A blog somewhere said you can update it via Kies Air, but you can't - there's no options for updating. How can I upgrade from KE2 to KE7 ???