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How do you change the number of rings?

Discussion in 'Android Devices' started by Queenie Hearts, Jun 30, 2017.

  1. Queenie Hearts

    Thread Starter

    Just got a ZTE Zmax Pro and still on the learning curve. Can't figure out how to reduce the number of rings. It rings like 10 times before voicemail, I'd like to change to 3 rings. I've gone into Call Settings, Voicemail Settings, you name it, can't find anything. Thx for your help! :thinking::oops:

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  2. mikedt

    mikedt 你好

    It's your carrier network, not the phone that decides how long it rings before diverting to voice-mail. So enquire with your carrier about it.
  3. Queenie Hearts

    Thread Starter

    oh really? I have to go back to the store? How dumb, I didn't know that. TY so much! I appreciate it.
  4. mikedt

    mikedt 你好

    Don't necessarily have to actually go back to the store, and store staff may not know anyway. Presumably your carrier has a contact number, you can phone them.
    Queenie Hearts and tube517 like this.
  5. tube517

    tube517 Android Expert

    Call MetroPCS Customer Service. They should be able to do it.
    Queenie Hearts and mikedt like this.
  6. Queenie Hearts

    Thread Starter

    That seems like such a basic setting, how weird. OK, will do. TY!
    tube517 likes this.
  7. mikedt

    mikedt 你好

    For information, it's always been the phone company central office or telephone exchange that determines how long a phone should ring, before they divert, or timeout, etc.
    tube517 likes this.
  8. Queenie Hearts

    Thread Starter

    oh really? I'm new to the Smartphone world. I'm used to my landline. I have so many things to learn!
  9. mikedt

    mikedt 你好

    With wired landlines, it's the telephone exchange that makes the phone ring, by sending out an AC ringing voltage. And with mobiles and smart-phones, the carrier system sends a signal to tell the phone to ring and to keep ringing until it's told to stop, and then the system switches to voice-mail or "Sorry, we can't connect your call." message etc.

    Some phones and carriers may have had a customer *
    or # code they could dial, to decide the time or number of rings, which instructs the telephone exchange to do it.
    Queenie Hearts likes this.
  10. tommo47

    tommo47 On Yer Bike, In Yer Chair
    VIP Member


    You could try the following two ways to check and change your settings, both work on my HTC M9, M7 and Desire S (all on different carriers) :-

    1. Open your dialer and go to Settings, tap Call forwarding. You should get a network response giving you the voicemail number and status for the three forwarding events ie 'unreachable', 'busy' and 'unanswered'. Tap on 'unanswered' and it will show you the current delay with the option to change it.

    Screenshot_20170701-083523.png Screenshot_20170701-083548.png Screenshot_20170701-083608.png Screenshot_20170701-083708.png

    2. Open your dialer, key in *61*[voicemail number]*11*xx#, where xx is your required delay in seconds - 05,10,15,20,25 or 30, and hit Call/Send.

    (in my case it would be :-

    Then key in *#61# to confirm the new setting.

    Hope this helps.
    #10 tommo47, Jul 1, 2017
    Last edited: Jul 1, 2017
  11. Queenie Hearts

    Thread Starter

    Tommo, TY so much for that! I tried both options and neither worked. The first suggestion, the unanswered gave no option, and the 2nd I did exactly what you said and got "unable to process". So then I thought maybe the 1 before the voicemail number is messing it up, and I tried again by entering number without the 1 and I got the same message. oh well, guess my Smartphone ain't so smart, lol. (I have a Zmax ZTE Pro using Metro T-mobile). TY for trying!
  12. Clementine_3

    Clementine_3 Extreme Android User
    VIP Member

    Change your ringtone to a catchy song you like and just hum along as the phone is ringing :p
    tube517 likes this.
  13. Queenie Hearts

    Thread Starter

    LMAO! :eek::cool:
  14. Queenie Hearts

    Thread Starter

    Just to let you all know, I went back to the store and he didn't know anything. Told me to call the MetroPCS main number. I held for a while and she came back and also didn't know of a way to lessen the rings. Beyond Dumb. I am sure I'm not the first person who has asked this...but they both said I was..
    Clementine_3 likes this.
  15. tommo47

    tommo47 On Yer Bike, In Yer Chair
    VIP Member

    Hi, did you try the *#61# MMI status code to see if the network accepts it?

    I get the following response which all GSM networks should give.

    Screenshot_20170709-173011.png Screenshot_20170709-173356.png

    Strangely enough, after my previous post I tried to change my delay time but the network (EE) didn't accept the *61*07953222222*11*30# code but did accept the *#61# status code. I spoke to EE who accepted that there was a problem and said they would look into it.

    I have just tried it again and it's working now!

    I'm also a bit puzzled by your reference to a 1 before the voicemail number - in my post the voicemail number was within square brackets - [xxxx].

    One other thing you could try is starting the delay change code with ** as it is an alternative found in some Google results. Both the * and ** work for me on EE and my other carriers which are BT and 3.

ZTE Zmax Pro Forum

The ZTE Zmax Pro release date was July 2016. Features and Specs include a 6.0" inch screen, 13MP camera, 2GB RAM, Snapdragon 617 processor, and 3400mAh battery.

July 2016
Release Date

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