I'm new around here but I wanted to share my experience dealing with Sprint in regards to the sprint premier silver/gold changes. I've basically worked my way into getting what amounts to a $125 credit. Sprint premier silver comes with a $75 credit after one year for upgrade or so i'm told, and I was able to get an extra $50 billing credit though talking with customer service. $125 out of a potential $150 is pretty good in my book. Anyone interested in how I went about this here it is. Obviously you have to get by the first level representative, he can't do anything for you. I however took a very kind route and took some time to build up sympathy with the representative, keep insisting that you would like an upgrade to your line at the end of your contract year, and your just disappointed that these changes happened because you were told you would have this benefit. Then I got passed on to what they described as "The highest level of representative" where I had to explain everything over again. He assured me nothing could be done to get me a new upgrade but he offered to switch my plan to the higher plan (HA!) which I declined. I then said that I would like to cancel both my lines (I never intended to cancel). He will try to convince you that you will end up paying more wherever you go. I have family on Verizon with a family plan I could jump on for pretty cheap so that was a moot point. When he was going through the cancellation process he mentioned the cancellation fees and I flipped, I went off about how I was the one getting screwed by the changes and shouldn't have to pay the fees. He then told me his supervisor would like to finish the call with me. So I speak to the supervisor and I have to explain the situation AGAIN, she assures me there is nothing that she can do. I argue with her about how Sprint is totally screwing over their customers and she goes on about how they have no legal obligation to provide sprint premier service to anyone. I told her I understood that all but feel that they should make the situation right somehow. She assures me there is nothing that she can do. So I ask to cancel again she gets to the fees section and I go off again. She says that there is nothing that she can do about the fees, I make a big deal about it and ask her again what she can do for me. I ask specifically about a bill reduction to which she says she can't do. I told her that I would not be paying the cancellation fees even if I cancelled and asked her again what she can do for me. I say "You can't even give me $5 a month off?" And she responds with I can give you a credit for $50 on your next bill. I pushed it and asked for $75 to which she almost took the first offer away. So there it is. Hope it helps everyone who truly is upset about these changes. I've found that you get pretty far by being nice to customer service reps, don't get nasty until your at the top and theres nothing left to do.