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How long does it take to get an app from the store?

Discussion in 'Android Apps & Games' started by Thunderian, Jun 7, 2011.

  1. Thunderian

    Thunderian Newbie
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    Hi,

    I just bought my first app on the android market. Its been like an hour and i havent gotten a single thing yet. I had several iPhones (including an iPhone 4) and i was used to get them immediately...

    Is this normal? I already got the email with the purchase confirmation

    Please help!
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
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    The download is supposed to start immediately. Are you sure you completed the transaction?

    If you open the market, and select the app you purchased does it say "installed"? Or is there a progress bar saying "downloading"?
     
  3. DenverRalphy

    DenverRalphy Android Enthusiast
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    It's not normally like that, but today I noticed that the market is running incredibly slow for me. I had a few apps to update, and the downloads were obscenely slow. Connections to other services were just fine, so it's an issue with the market's servers. This issue may be what you're experiencing.
     
  4. Thunderian

    Thunderian Newbie
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    Nope, it says that i can buy it again. Theres no downloading bar, not on my phone nor the computer.

    I got the email from google with the n
     
  5. lunatic59

    lunatic59 Moderati ergo sum
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    Did you buy it through the market app or from the market on your PC?
     
  6. 2manyPHONES

    2manyPHONES Android Expert
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    If you have a receipt showing you have been charged for the app but it didn't download I would definitely contact the developer
     
  7. Thunderian

    Thunderian Newbie
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    I bought from my laptop, but my phone is using the same wifi and it worked with all the free apps. I mean, when they were free, i got them right away. when i paid for this one, i never got it.

    I suppose ill contact the developer with the purchase n
     
  8. lunatic59

    lunatic59 Moderati ergo sum
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  9. Thunderian

    Thunderian Newbie
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    Oh yeah, there is. When i sent the email to the developer, it was automatically attached (the purchase n
     
  10. lunatic59

    lunatic59 Moderati ergo sum
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    Try buying the app directly using the market app on the phone.
     
  11. Thunderian

    Thunderian Newbie
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    But I already bought it from my laptop so I dont wanna get it twice hahaha
     
  12. Thunderian

    Thunderian Newbie
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    Just so you know: i tried doing what you told me to do and it didnt work. when i go to the market on my phone it says that its already bought. I touch it and it says: your dowload will start start now but it never does...
     
  13. DenverRalphy

    DenverRalphy Android Enthusiast
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    I've seen people on other forums mention issues with the market recently. Perhaps the servers are being worked on. :shrug:
     
  14. lunatic59

    lunatic59 Moderati ergo sum
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    Since it shows already bought that means the accounts are sync'ing. Others have had download issues from the market in recent days, but it's working okay for me. Maybe it's a regional thing.

    When it says the download will start, do you get the progress bar and just sits at 0% or does it throw an error?

    If you can't get it using WiFi, try a 3G connection.
     
  15. mplevy

    mplevy Android Expert
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    When installing apps on the Iconia I have often had to start the download 2x, the first time it just sits with the progress bar scanning but the download icon in the bottom right (remember, Honeycomb) never shows. I've been going the opposite direction with the Droid (uninstalling as I find the app works on the tablet) so I don't know with that one.
     
  16. woodsb123

    woodsb123 Well-Known Member
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    Regarding your app installation from your pc to the phone, make sure that you are logged into the google talk app on your phone in order for the install to start. It's by design. It works every time for me. I'm not really sure why google set it up this way.
     
  17. Thunderian

    Thunderian Newbie
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    - When I go to the market on my phone, it says its been already purchased. A few hours ago, I used to click on it to try to install it and it would say something like: "Verifying source" or something like that, with a green bar showing over the app icon like if it was about to download but it would never even start. Now it just says: your download will start soon, but it never does and nothing else happens

    - I tried using wifi and 3G
    - I have my google talk working
    - I've turned off the phone several times
    - When i go to the store from my laptop, it doesnt say its already purchased so i could buy it again.
    - I tried to make it work again (by going to the market to try to download it again, since it says its already purchased on my phone) and then get a free app a few seconds later and i would get that free app with no problem. I tried that several times, even upgrading apps i already own and everything thats free works.

    I sent an email to the developer and this is what i got:

    "
    Sorry for the problems. This is actually an Android Market problem which is controlled by Google not me. The Android Market is very bad about reporting errors or status.

    I checked the status of your order, it shows as:
    [SIZE=-0][SIZE=-0]New[/SIZE] [SIZE=-0] - Customer review in progress
    [/SIZE][/SIZE]

    Google Checkout says this means (https://checkout.google.com/support/sell/bin/answer.py?answer=45175&hl=en_US)
    Customer review
    When Google detects questionable activity related to an order you receive, Google will mark the order with a Customer review in progress status and perform fraud detection checks on the order to reduce your exposure to risk. During this time, you won't be able to charge the order.
    In general, we complete reviews within four to six hours. Certain orders posing a higher potential risk may require more time as Google specialists perform even more extensive fraud detection checks for your protection. We may also contact you directly as a backup precaution. If Google determines that an order is high-risk or doesn't comply with Google Checkout policies, the order will be cancelled for your protection and cannot be reinstated.
    Once Google confirms the validity of the order, the order will display a New status. At this point, you can safely charge the buyer's credit card and ship the order. Remember to charge the order within the appropriate appropriate time frame in order to be guaranteed funds.

    ----
    This review should end today or tomorrow and you will be able to download normally."


    I contacted google and they havent even written me back...
     
  18. Thunderian

    Thunderian Newbie
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    I can't believe this is happening... I've used my mastercard on amazon, ebay, skype, app store, I've bought tickets on delta.com, american airlines, aircanada, I've paid hotels in the us, Mexico, Argentina, my country Chile, and I had NEVER had a single problem with it and these stupid kids from google playing to be developers and programmers need over a day to certify it?!

    This is seriously making me regret so much switching my iPhone 4 for my Galaxy S2. I mean, the cellphone is amazing and samsung has nothing to do with it, but the OS and the app market are just bad jokes of what they should be.
     
  19. daveybaby

    daveybaby Android Expert
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    Sometimes certain patterns of behaviour just happen to flag up alerts in the automated systems that *all* good online retailers use. It may also be down to your location (some countries are rife with CC fraud). It may just be that youre unlucky and have crossed some threshold that means youre being checked... i've had it happen to me before (not with google FWIW).

    Note that this is *very* unlikely to be down to google - chances are it's actually your CC company that have flagged it and google are having to wait until it's cleared.

    Look at it this way, if your card had been cloned and was being used for fraud, you'd be happy that google were double checking...

    Hope it all goes through ok in the end...
     

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