I'm not using my old Samsung S5 anymore because it's gotten so slow. I've gotten another phone but I'd also like to reset my S5 to see if that'll make it faster (will it?). But for some reason backing up is proving to be so difficult!! My new phone is an HTC. I tried Smart Connect or whatever that thing is that enables the two phones to transfer data. But for some reason I can only move from new phone to old, not vice versa. Huh? I tried Samsung Kies but the damn thing doesn't seem to 'see' the phone when the phone is connected via USB cable. Huh? I've tried backing up to samsung cloud. That may or may not have worked, but of course for some reason we can't see the cloud. At least not thru the PC. Is there a way to see it otherwise? I've also tried dropbox but I dont see any changes in my dropbox account when I view it from my PC. It seems my phone can now see my dropbox files instead? Which is fine but not what I was going for. I'm getting pretty irritated! Can someone help? PS - I'd like to backup pictures and videos and texts as well.