I agree.. it's something that is making me seriously look at a different phone.. my contract with Verizon is up in 2 months.. at that time I WILL be leaving them for Sprint.. it's just a matter of which phone.. Hero or Moment.. both have their good points.. both have their bad.. However, like you I can't afford to miss calls (I do server support for hospitals).. now if anyone that has rooted their phone and installed one of the custom ROMS call be positive that it no longer lags on ringing.. then I'd have a very easy choice...
who knows... by the time I get out of my contract with Verizon.. they'll have the issue resolved.. until then I'll be lurking here and in the Moment forums..