Apps How to evalute 10000s of reviews, any software for that?

[Waleed ahmed]

HI, I have an android app, which has over 10000s reviews, the problem is my user thinks the application is getting bad day by day. and i need to evaluate what most user are commonly thinking about the app.


Is their any faster way to evaluate the reviews, rather than reading each and single review which makes it a very tedious process!

any help would be very appreciated! thanks!

 

[The_Chief]

Welcome to Android Forums!

I have moved your question to the Application Development Forum, where other developers will see your question and help you. If you have any question about the move, just PM me.

It's great to have you here

 

[GodLovesYou]

HI, I have an android app, which has over 10000s reviews, the problem is my user thinks the application is getting bad day by day. and i need to evaluate what most user are commonly thinking about the app.


Is their any faster way to evaluate the reviews, rather than reading each and single review which makes it a very tedious process!

any help would be very appreciated! thanks!

What's up!

First of all congratulations for your application sucess. My question is, if you are making some money why don't you hire some one or just talk with a friend to help you out with that?

 

[Waleed ahmed]

Hey thanks for commenting!

Well i have been managing the app myself, and currently I am not making much from the app because most of the users are frustrated, they download and leave. so at the moment it has more negative reviews than positive ones.

For which is i am more concerned about. To speed up the process and respond to my users, i was wondering if there is any software available through which i can filter through all of my reviews using the main keywords used by the users?

such as "slow app" "app crashes" and etc..

I hope you get the idea.

 

[GodLovesYou]

I get the ideia and I know what you are thinking about that but I have no ideia if there is some kind of app to do that.

 

[El Presidente]

There's nothing in the developer console that will allow you to filter out the 1 or 2 star reviews? If you go to your apps Play Store listing, you should be able to sort by most recent which should give you an idea of what's going on with it now.

@scary alien any ideas?

 

[scary alien]

You should be able to go to your Developer Console -> Reports -> Reviews -> Select an application and you can download the reviews by month.

The download files are in .csv format and there are columns with the following information in each:

Package Name
App Version Code
App Version Name
Reviewer Language
Device
Review Submit Date and Time
Review Submit Millis Since Epoch
Review Last Update Date and Time
Review Last Update Millis Since Epoch
Star Rating
Review Title
Review Text
Developer Reply Date and Time
Developer Reply Millis Since Epoch
Developer Reply Text
Review Link​

Cheers!

 

[scary alien]

Oh, and I just noticed there's a section at the bottom of that Reports area that says:

To access your reports programmatically download the gsutil tool. Learn more

Direct report URIs:

<developer-specific link to all your .csv files>​

The gsutil tool might be the solution to your issue/question (never used it, though ).

Cheers!

edit: brief description of the gsutil tool:

gsutil is a Python application that lets you access Google Cloud Storage from the command line. You can use gsutil to do a wide range of bucket and object management tasks, including:

• Creating and deleting buckets.
• Uploading, downloading, and deleting objects.
• Listing buckets and objects.
• Moving, copying, and renaming objects.
• Editing object and bucket ACLs.

 

[El Presidente]

Saw this on Androidpolice.com. I'll
confess to only really reading the headline but it sounds like it could help: http://www.androidpolice.com/2016/0...des-new-tools-for-understanding-user-reviews/

 

[scary alien]

^^^ Yep! It's highlighting the Developer Console where they (Google) made some changes to help you see how the ratings change from day-to-day, week-to-week, or month-to-month.

I got the feeling from the OP they wanted a way to more easily see the actual comments people were leaving and the monthly download ability should give them that.

Kudos for continuing to think about this and post back here, EP!