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Support How to fix Reboot stuck in loop?

Discussion in 'Android Help' started by Britz, Jul 5, 2016.

  1. Britz

    Britz Lurker
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    Jul 5, 2016
    2
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    15
    Female
    For some reason our note 3 has become stuck on installing update then showing error. Seems to be stuck in a reboot loop. So far I can only access the Odin download section. Does this mean my only option is to reload via computer download? I assume the update has been interrupted causing this as this phone has not been tinkered with at all. Just a gaming phone that has no phone service but connects to wireless.

    In the download option it states:

    ODIN MODE
    Product name: SM-N9005
    Current binary: Samsung official
    System status: Official
    Reactivation lock (kk): off
    Knox kernel lock: 0x0
    Knox warranty void: 0x0
    Qualcomm secureboot: Enable (csb)
    Rp swrev: S2 T2 R2 A3 P3
    Write protection enable
    Udc start

    We are by no means professionals and have no idea how to fix this exactly and have gotten this far with minor research, just trying to fix our daughters phone.

    Thanks in advance !!

    (have already downloaded Odin3v3.11 and downloading software just in case)
     

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