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How to go beyond the start screen

Discussion in 'Android Help' started by Android Question, Feb 1, 2014.

  1. Android Question

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    I gave my daughter a Samsung Galaxy Tab 10.1. It is fully charged and fresh out of the box; however, we can't get past the start screen. We touch the start button and it does absolutely nothing.
     

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  2. rickpcb

    rickpcb Android Enthusiast
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    Sep 11, 2012
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    Perform a hard reset:

    Power the device off.

    Press and hold the Volume Up key and then briefly press the Power key to power on the device

    Release the Volume Up key and the Power key when the Samsung logo displays on the screen.

    Use the Volume Up key to select the small android with an arrow icon.
    Press the Volume down key.

    Use the Volume keys to select Recovery Console then press the Power key.

    From the Recovery Console screen, use the Volume keys to select Wipe Data / Factory Reset then press the Power key.

    Use the Volume keys to select Yes then press the Power key.

    Once the Wipe Data / Factory Reset has completed, use the Volume keys to select Reboot System Now then press the Power key.

    If that doesn't work, exchange it ;)
     

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