Help HTC desire crashes and restarts randomly

[Tzast]

Hi everyone,

I'm new to Android and smartphones in general so I was hoping for some advice, tips, etc for the problem I'm having.

Got my HTC desire almost 2 weeks ago and while the first few days it did happen to restart on its own, it only happened once or twice so didn't pay attention thinking it's the odd thing... (in fact i thought it had to do with the flash player and playing videos embedded in web pages).

Last week though, this has been happening more often and on doing different occassions, so can't isolate it. Once, it happened while browsing my contacts, then when browsing web pages, then something else (can't remember). The odd thing the last two days is that the first restart triggered a series of restarts back to back without my intervention, and after 2-3 it came back to normal.

As I said I haven't been able to replicate it fully or isolate the cause, but things i thought might be the reason, don't seem to be. Flash or videos in web pages seem to work, as i went back to some of these pages and now they load fine. May be the fact that when loading these through wifi is quicker and hence no problems. Or when charging it or not, think i've tried both when some of the restarts happened. But then that wouldn't explain other crashes.

I called carphonewarehouse where i got the phone from and since it's less than 28 days they can probably replace it, but i just wanted to make sure it's not a genuine phone/android issue that i obviously miss.

Any tips or advise would be much appreciated.

Thanks

 

[cupidstunt]

Just had the same issue with my phone. Because I was out of the 14 day return policy with mobile phones direct I had to send it backto HTC under warranty. They couldn't find a fault and reflashed the ROM which seems to have done the trick.

If you can get it replaced do, because I was without my phone for over a week.

 

[Bootsock]

What apps have you got installed?

Have you tried an uninstall of your apps and a factory reset to see if this helps?

Sent from my HTC Legend using Tapatalk

 

[eitanzait]

I have exactly the same problem, crushes when ever and where ever.
sadly enough, it take my Desire a lot of attempts to recover, main screen is turning on and crushes on the spot, like in a loop

 

[damuffinman]

Had it for 2 weeks now, never turned it off. It crashed on me once (well technically it just rebooted by itself), not sure why. I was browsing with the default browser at that particular moment though...

 

[nx1977]

Do you have a task killer? They can cause issues if andoid apps arent set to ignore

 

[damuffinman]

Do you have a task killer? They can cause issues if andoid apps arent set to ignore

Not for me, I let Android do its own memory management thing.

 

[Tzast]

What apps have you got installed?

Have you tried an uninstall of your apps and a factory reset to see if this helps?

Sent from my HTC Legend using Tapatalk

That's probably the last thing to try, i was just trying to avoid it before any hard measures. At the moment have the following apps installed:
Sky news, bbc news, skype on 3, fring... may be one or two more i can't remember but nothing really heavy.

Thanks

 

[kozjegyzo]

My Desire rebooted on its own just now. That's why I'm here in this forum. It's the first time it happend, I had it for over a month now. I hope it's not a reoccurring thing...

 

[Tzast]

Ok got some more news... Tried uninstalling all my apps so i started one by one... all were ok in a few secs... fine no problems... and then Bang!!!

Got an operating system menu:

BRAVO UNKNOWN SHIP S-ON
BHOOT-0.75.0000
MICROP-031D
TOUCH PANEL-SYNT0101
RADIO-4.05.00.11
Mar 5 2010, 21:12:15

HBOOT

<VOL UP> to previous item
<VOL DOWN> to next item
<POWER> to select item

FASTBOOT
RECOVERY
CLEAR STORAGE
SIMLOCK


I selected recovery and didn't do much, so i had to remove the battery and put it back on.

Will save some photos etc... and will do the master reset.

 

[Fking]

what happened?
i have similar issue with my nexus

 

[cupidstunt]

You need to get it replaced!

I spent days trying to resolve the issue. Factory reset won't work, leaving the battery out wont work. I tried lots of different suggestions and eventually sent it to HTC .

As I said earlier, they reflashed the ROM and my desire is working perfectly. I don't know if there is sucha thing as a bad flash, but a few of us seem to have received phones with dodgy software.

Nothing wrong with the hardware on mine was found, and it is now completely stable and faster!

 

[Dave L]

Just had my Desire replaced. Luckily I was 1-day within the 15-day return policy with Pixmania.

Mine would shut off then reboot, just before the main screen loaded it would turn off again and reboot.
It continued cycling like this and the only way to stop it was to remove the battery.
Turning it on again and it did the same thing. Tried hard reset etc. Nothing worked.

HTC would only replace if it was unrepairable.

I still love the Desire though

 

[Tzast]

Thanks guys. Have done factory reset and so far so good. I'm still within my return policy limit, so I'll keep it for a day or two like that see how it goes. If it does is once, i'll just return it to Carphonewarehouse and get a new one

 

[Tzast]

Unfortunately it's happened again several times on different occasions: browsing google maps, downloading from the Market, etc...

The last thing i've noticed (never had that in the past though) is that when connecting it to the PC through the USB for charging... it triggered a restart. Disconnecting it after restarting it worked fine again, but then trying to charge it through PC/USB caused a restart.

Finally i've managed to charge it without restarts: set it to airplane mode, and it's charging now with no problems.

Fed up with this phone! Tomorrow is its last day. Will take it back for replacement!

 

[mattgod69]

Hi

I have had an HTC Desire for about a month and a half. I have installed some apps, but the work has been working like a dream until yesterday. I now have the random reboots. It boots several times (sometimes getting to the home screen) but mostly not. All i see it the white HTC screen. Eventually it gets back to normal and starts ok. It did the same thing today and i did notice that the unit was quite hot. On both occasions (yesterday and today) i was trying to access the internet, not make a call.

I have noticed that i have been getting several text messages from Anonymous (no subject). It you open it in the top right is a icon for a sim card.

I think this is possibly an issue with an over the air update that has been applied to the phone. They cant all be ok for weeks (ok two for some people) and then only playing up in the last week.... what does everyone think?

I phoned Orange CS who were useless....... they have not heard of any problems of this nature. I dont believe them.

I was going to do a hard reset, but i think now this may not sort the issue..... after reading posts on here!

Anyone got any other ideas? Are you getting those texts? I saw one post about loading loading and lots of things running at once..... maybe this is the issue. Maybe the Advanced Task Killer is the problem??

Cheers.

Matt

 

[nx1977]

To kill the texts open your message app menu and find the setting to view SIM messages, and delete it from there.

 

[mirrorimage]

A task killer was doing that on mine at the start; deleted it and it's grand (you shouldn't really need a task killer anyway; but if you get one, make sure you read over the essential programs that need to stay on and set it up not to kill those)

 

[androidophil]

I had the same issue. My Desire was crashing and restarting one time dayly. And I could not isolate the problem because it never did crash when I was using it. Then I chossed GSM only under Mobile Networks. And the problem is gone. It's been two weeks and not even one time my Desire has crashed.

 

[mattgod69]

UPDATE! I have just called HTC. This is a software issue with the recent update. They are aware of this issue and are working on a fix. Its pointless returning the phone as there is nothing wrong with it. The replacement will be the same.

Hope this helps. Just a case of living with it for a few days.

 

[Selrach]

I'm glad I'm not alone with this snag!
I'm seeing what looks like a mini-reboot, every so often, sometimes 1 per minute, sometimes one per hour. The thing is, it's very quick- a flash of the HTC splash screen, then a 'loading' message, and then we're back in business. Whole cycle only takes 6-7 seconds or so.
Is this the same as everyone else?
Hope HTC get it sorted soon.
Charlie

 

[TheTrueSpin]

Thank god I didn't update.

 

[OvenCh1pZ]

I have this issue and its a nightmare when it reboots an worried it was my phone until I had a read of this thread. Any updates yet or how to fix?

 

[mattgod69]

i could not resolve the issue and got the phone replaced.......

 

[choccy]

It actually is a motherboard fault. Mine is going back to T-Mobile this week to have the motherboard replaced.

Big thread on XDA Desire section and T-Mobile Twitter confirmed they had dsame issue on their own Desire.