HTC just phoned up, they have put a new motherboard in the phone, and it will be delivered back on Wednesday
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HTC just phoned up, they have put a new motherboard in the phone, and it will be delivered back on Wednesday
Haven't had my shipping labels emailed yet, I have a feeling the french chap on the end of the phone didn't get my email address correct may have to ring them again.
I can only suggest if you have this problem to send it off for repair. Let them collect it and chase after three days.
Then chase again,
then chase again,
then chase again.
It let me down recently when I was using the sat nav in the car to find an address and, as I was getting closer, the Desire decided to reset and I was forced to pull over and remove the battery to allow it to cool down and restart. In the end I resorted to using an old fashioned paper A-Z to find the house
Just had the same issue with my phone. Because I was out of the 14 day return policy with mobile phones direct I had to send it backto HTC under warranty. They couldn't find a fault and reflashed the ROM which seems to have done the trick.
If you can get it replaced do, because I was without my phone for over a week.
Hi Had the same problem, had the pne for 1 month. & was 1 day out of the 28 day policy. took pne bk to cpw they said I needed to do the update which I did to 2.2 all was fine for a day or so, then kept rebooting everytime surfing the web. This time went bk to cpw let them surf so they could see what was going on same thing happen to them. They sent pne back for repair (cpw). they could not fix it so now has been sent bk to HTC. only prey that when it comes bk it all works. Love my HTC been without it for a week now, Feel like a lost soul.....
Just received my Desire back from repair, the motherboard has been replaced in line with other comments on this forum. Problem now is restoring all my data.
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