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Support HTC DESIRE false water damage

Discussion in 'Android Devices' started by aaron17, Sep 21, 2010.

  1. aaron17

    aaron17 New Member
    Thread Starter
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    Sep 21, 2010
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    I purchased the HTC DESIRE about a month ago, and I recently have been having problems (strangely just at night) with it shutting itself off and back on repeatedly. It does constantly for up to an hour, and then when I wake up in the morning it's ok again. I was struggling with the issue tonight and I took the back of the phone off to have a look, and I saw that the stickers on the battery and the phone itself are showing water damage. This baffled me because I've always kept the phone in a case and absolutely never exposed it to water, not even steam from the shower. What could have caused this?? I realize that wattery damage voids the warranty and my insurance, so is there anything else I can do?
     

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  2. bfksc

    bfksc Well-Known Member
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    Aug 29, 2010
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    Maybe you should talk to anyone else who could have used your phone. The water sensitive stickers don't change colour due to a steamy shower or a few drops of rain on the screen, so I'd make sure someone didn't mess with your phone. Or check to make sure you didn't get a returned phone that was exposed to water.
     
  3. Gisbourne

    Gisbourne Well-Known Member
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    Jun 17, 2010
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    I'm curious...

    Where exactly are the water stickers and what colour do they change from/to?

    Cheers,

    G
     
  4. Rastaman-FB

    Rastaman-FB Well-Known Member
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    Sep 11, 2009
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    battery leak?
     
  5. tef89

    tef89 Well-Known Member
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    May 26, 2010
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    I just wanted to point out my experience with water stickers.

    I've had more than one phone show red on the stickers that haven't been exposed to actual water.

    I've also read (and seen on Watchdog) plenty about iphones showing false water damage.

    The fact seems to be that these can turn red from one drop of water (ever used your phone when it's raining just a little bit ?) and this is borne out by some testing I've done on old phone batteries etc, so sometimes the stickers, it seems, do give a false positive, or at least don't need immersing in water to go red.
     
  6. tef89

    tef89 Well-Known Member
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    May 26, 2010
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    They're small white (when not triggered - but red when they are) stickers placed around the phone, usually behind the battey cover, and on the battery itself.

    [​IMG]
     
    Gisbourne likes this.
  7. w0bbl3r

    w0bbl3r Well-Known Member
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    Jun 22, 2010
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    on iphones i think they are laminated to the outside world, so the water damage is supposed to only change them when they get wet from the inside out. not sure if that's the case with these stickers, covering a hole to the inner space of the phone and supposed to change only if their back gets wet?
     
  8. riki1kenobi

    riki1kenobi Well-Known Member
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    Aug 4, 2010
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    Bolton UK
    Take it back to where you purchased it ASAP mate. Tell them that it is NOT working correctly and demand a replacement. DONT wait for it to get worse or let anymore time pass and PLEASE DONT take no for an answer.

    There are threads online about this sort of stuff and you have rights, just make sure you know them BEFORE hand and go in fully prepared just in case they try and fob you off!
     
  9. Beaker

    Beaker Member
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    Apr 25, 2010
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    Look for the little white sticker under the battery terminals. It should be white...
     
    Gisbourne likes this.
  10. superted187

    superted187 Member
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    Jul 9, 2010
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    Hi,

    I'd recommend a read of this thread, its very likely that you are experiencing the same issue

    http://androidforums.com/desire-sup...992-htc-desire-crashes-restarts-randomly.html
     
  11. Gisbourne

    Gisbourne Well-Known Member
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    Jun 17, 2010
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    Cheers guys...

    Haven't dropped it down the toilet yet, but on a serious note I was wondering whether sweaty paws could change them. Not had chance to check mine yet...

    G

    PS Just realised that sweaty hands and toilets could be misconstrued LOL :D!
     
  12. rog106

    rog106 New Member
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    Feb 22, 2012
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    Had an htc desire for 14 months asked for a software upgrade progressed, phone locked up. Contacted 3G who agreed to repair it, headed off to the shop dropped it in. Assistant agreed software prob off it goes, a week later repairs claiming water damage. My phone has never been near water and they are refusing to give me another phone so here I am with a 6 month contract to drag myself through. Hey 3G thanks for nothing and HTC please give your so called great phones some resistance to humidity hey
     
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