Hi there, I was directed for support by @le3ky to see if this forum can help with my issue I'm having with my new HTC Desire I've just bought. Now I'm frustrated to hell with android at the moment so forgive me if anything I say is wrong as I'm a bit late to the party both buying HTC and experiencing android so I'm very much noob with everything pretty much. Also I've googled to try help before hand till google couldn't find any further results so hopefully someone here can help. Now I got the phone a couple of days ago from Trademe(NZ's equivalent of ebay so it's more then likely imported of sorts) excited as we all are usually with something new. It shipped with 8GB microsd and whatnot and is an SLCD version of A8181. Anyway I noticed box and all manuals were in German so I presumed it was a European and thought not much of it as it was mentioned it was 'factory unlocked'. I fired it up, thought it was strange it didn't have the configure stuff that you get with fresh android boot. I also noticed it had some Asian application installed which shouldn't be there I couldn't see name of as I cannot read their language. So I done a factory reset no worries everything was fine. I checked if it was shipped with 2.1 and surely enough it was running 2.1-update1. So I had a quickly look around and thought it was awesome but I know 2.2 update should be ready to go so I fired up software update first try - "No updates available", second try several minutes later surely enough "2.2 OTA available" at this stage it was plugged in charging over USB using Wifi with my PC set the update to go all appeared to be fine update downloaded (from memory I believe it was the WWE version it pulled and installed). After it updated it rebooted itself all seemed to be fine then Sense lockscreen appeared and showed the phone had no mobile signal thought it was a bit odd cause it was fine before, then unlocked it and sense started doing initial loading then I got hit with "Sorry! - Process system is not responding. [Force close] [Wait]" I thought it was just minor clicked wait then proceeded to look around then bam reboot out of nowhere. It then repeated all of the above and still does. I've tried restoring thinking it would go back to 2.1-update1 - nope. Ok, googled for manually installing the update I've tried the bootmanager one I've come accross switching some file and renaming it PB99IMG.zip and loading that - nope gave me an error. I then tried in recovery mode loading an update.zip - nope that method didn't work. I've tried with the RUU both European and WWE from shipped roms - nope they give me Customer ID error 131 too. I've tried pretty much all I could find on google but here I am 36 hours later with a phone stuck in a boot loop every minute or so and practically not working. I'm not sure if the phone was once branded or if it's locked or what I can't see any branding on it and it's had the same white default htc boot screen/recovery stuff since 2.1-update1 and still with 2.2. I'd just like to get 2.2 running or back to 2.1 so my phone can at least work. If anyone can help resolve it I will be eternally grateful as it's got me at my wits end. Here's current information of the (broken) android it's running if it helps too: Android version: 2.2 Baseband version: 32.41.00.32U_4.08.00.09 Kernel Version: 2.6.29-0cb9f166 htc-kernel@and18-2 #1 Build nubmer: 2.10.405.2 CL226611 release-keys Software number: 2.10.405.2 I should also add that as far as rooting goes, I don't believe it was rooted when I got it nor have I rooted it. I don't understand all that stuff yet and I'm just keen to learn to drive android before I start putting mag wheels etc on it, so to speak. Thanks, Antz.