Htc desire nightmare

hello guys im new here . yesteday i finally bought my desire in canada from telus and i was in rush so i didnt bother looking the phone at store. so when i went home. the sealed was open and there was finger prints on it and i wanted to unlock it to rogers. and i went to 5 different unlocking place they couldnt do it and last guy told me that it might be a refurbished phone thats y it cant be unlock. and i call the place i bought from they said if there is any problem with it will switch it for u. im gonna fight to get a new desire i waited long for this day to come and it all went wrong for me i dont even know what to do. cuz at first i dont think cellphone places are aloud to sell some phone that is used by other people. cuz i dont know what they did with it and i dont feel comfortable with it. any1 any suggestion what to do?

Silver Surfer

Well-Known Member
It's a bit naughty if they're selling you a used phone as new but, if they've offered to exchange it, I don't see what else you expect them to do. Accept their offer and check the new phone thoroughly before leaving the store.


Thread starter
Ya I didn't check that 1 biggest mistake. I'm going there tmr try to get a new 1. But the said when I called the phone should have problem for us to exchange to new 1. Thn if they don't exhange I'll say I don't feel comfortbale with used open boxed phone.

Evil Genius

Android Enthusiast
looking at it from a legal point of view, i understand that the box was opened when you got it but you can't prove it and if the phone is working then it will not be replaced.

one question, you took it to five different unlockers and they said that it can't be unlocked because it is refurbished? why not? it still has the same hardware/software.


Well-Known Member
If you don't get anywhere with that, there are online outfits that claim to be able to provide unlock codes for any Desire. Search the forums for more info.


Android Expert
If you got it from a brick and mortar store, it's possible they just opened it up once to demonstrate the unit to someone then put it back and forgot about it.


Leave Rogers and come join us over at Telus, then you won't need to worry about getting your phone unlocked.


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