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Support HTC Desire S blocked on starting screen

Discussion in 'Android Devices' started by NapyDaWise, Jul 24, 2011.

  1. NapyDaWise

    NapyDaWise Lurker
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    Hi,

    My HTC Desire S doesn't want to boot Android since yesterday. Last thing i did was to remove the battery because n64oid freezed.

    I searched on the net, and found that i can use the "clear storage" function on the boot screen, but this option doesn't appear on my phone.
    I get this :

    SAGA PVT SHIP S-ON RL
    HBOOT-0.98.0000
    RADIO-38.03.02.16_M
    eMMC-boot
    Mar 10 2011.14:58:38

    HBOOT

    <VOL UP> to previous item
    <VOL DOWN> to next item
    <POWER> to select item

    FASTBOOT
    RECOVERY
    FACTORY RESET
    SIMLOCK
    IMAGE CRC


    Recovery doesn't work : The phone power down, vibrate 7 time, and then nothing.
    Factory Reset just freeze the screen.

    On the root screen launching, it says that "PD98IMG.nbh" is missing or a wrong file.

    Is there any way i can force my phone to recovery ? Maybe with something that i can put on the SD card ?
     

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  2. notebook

    notebook Android Enthusiast
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    Removing the battery for 30 seconds should clear the contents of your phone's cache. I don't know if that's the same as 'Clear Storage', though.

    Other things to try if you haven't already...

    Remove your SD card and/or SIM and then turn on your phone.

    Try using a new, empty SD card.

    Who's your network provider?
     
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  3. NapyDaWise

    NapyDaWise Lurker
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    None of this worked...
    Now it just refuse to start.
    And i can't even send a mail to the support since when I submit my question, i get a 403 forbidden error.

    My network provider is Bouygues Telecom, a french compagny.
     
  4. notebook

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    Looks like you should send it back to be repaired. You've done everything that the User Guide tells you to do.

    I wouldn't recommend trying to root your phone to re-install the software, as obviously there is an undetermined fault which may interfere with rooting/unrooting. If you manage to alter some of the software on the phone, but were still unable to solve your problem, then you would invalidate the warranty.
     
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  5. DanielPascoal

    DanielPascoal Lurker
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    My HTC Desire S is doing exactly the same thing, and I wasn't doing any hardcore stuff, just download some regular games from the market.

    Did you managed to get it fixed?

    Have you used your phone under rain, even very slight rain?
     
  6. Tiesiboy

    Tiesiboy Lurker
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    Has anyone found an answer to this problem yet? Since I have exactly the same problem. Or is sending it back really the only option.
     
  7. tracykent

    tracykent Lurker
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    my friend's one does the same thing, click on the recovery it goes to the htc start up screen, goes black with a wait for the light sign i think thats what it is anyway. goes completely black and then does 3 vibrates and nothing. any ideas?
     
  8. notebook

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    @tracykent

    Try this: power off the phone > remove the SD card (and SIM) in case they're getting in the way of the boot process > Remove the battery for 30 seconds > Replace battery > Power on phone (without the SD card and SIM inside it).

    The last resort is the 'Factory reset' option. All personal data on the phone will be lost if this works.

    If the phone won't complete the factory reset, you'll have to send it in to be repaired, as there's no other way to fix this problem without rooting your phone, which could cause more hassles.
     
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