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Support HTC Desire Video Out of Sync Issue

Discussion in 'Android Devices' started by WozzaX, Apr 12, 2010.

  1. WozzaX

    WozzaX Well-Known Member
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    I am having an issue where the video and audio are out of sync using my HTC Desire.

    I am using videos I have already converted for play on an iPhone and work without an issue.

    I am also having the same problem on youtube videos that I stream using Wifi to my handset.

    It is only every so slightly out of sync.

    I have a few people I am speaking to now with the same issue, and I also tried video on a test handset in the store I bought mine from which gives the same issue.

    Is anyone else noticing this problem?
     

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  2. fat_jay

    fat_jay Lurker
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    Same here only a little out but enough to make it annoying
     
  3. PJD007

    PJD007 Well-Known Member
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    I noticed this on a vid I was streaming off youtube the other day but I just put it down to the source file being the issue.

    If there's a general problem we'll find out via this thread !
     
  4. WozzaX

    WozzaX Well-Known Member
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    Have you called HTC?

    I called them this morning and there is someone else from another forum who called them just after me as well.

    If you have the time to do it please call them so they will take our issue seriously.

    Thanks

    HTC Europe Support Tel: +44 (0) 1753218960
     
  5. Stoo

    Stoo Well-Known Member
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    same for me, just been watching youtube and out of sync, i'll send email to htc too
     
  6. WozzaX

    WozzaX Well-Known Member
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    Nice one.

    The more people the better.

    If they cannot find a fault I think I am gonna send my device to them with a couple of videos on the sd card that they can play it and see for themselves.
     
  7. Xo0

    Xo0 Lurker
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    Same problem here.. And my colleague has the same problem on his Desire as well.

    Iphone users don't seem to have this problem.
     
  8. WozzaX

    WozzaX Well-Known Member
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    Have you called HTC and told them your having this problem?

    If not please call them and ask them to look into it. I am still waiting for a response but as soon as I get anything back I will update you here.

    Also get your friend to call.

    Make sure you get your case ID code so you can follow it up.

    HTC Europe Support Tel: +44 (0) 1753218960
     
  9. Xo0

    Xo0 Lurker
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    Is there a way to contact them by mail? It's virtually impossible for me to call since I'm at work..
     
  10. WozzaX

    WozzaX Well-Known Member
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  11. Xo0

    Xo0 Lurker
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    Mail sent, I'll post my updates in this thread.
     
  12. PJD007

    PJD007 Well-Known Member
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  13. Mettaman

    Mettaman Lurker
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    I recieved my Desire yesterday and noticed the same problem.:eek: I read this thread and immediately fired off an email to HTC.

    If everyone does this they might fix it!:p

    Mettaman
     
  14. WozzaX

    WozzaX Well-Known Member
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    I'm going to be calling HTC again today to try and get an update.

    Anyone else received any information back from them yet?
     
  15. friedgoldmole

    friedgoldmole Lurker
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    I have emailed HTC and got a response, they reckon there is no widespread issue, yet lots of people are complaining of this issue.

    see Youtube sound out of sync - xda-developers for others with the same problem.
     
    toadstools likes this.
  16. PJD007

    PJD007 Well-Known Member
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    I got a similar response from HTC.

    Is anyone going to send there device back to HTC for repair\inspection ?

    I can't do without it at the moment as I'm about to travel.
     
  17. byron_hinson

    byron_hinson Member
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    Same here and on the BBC iPlayer app on the store
     
  18. WozzaX

    WozzaX Well-Known Member
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    I just called HTC regarding my/our fault.

    They are passing it up to the main headquarters in Taiwan.

    Once they get back to me I will let you know.
     
  19. Mettaman

    Mettaman Lurker
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    HTC responded to my complaint and said it was an issue with the rom. They are looking at fixing it.

    Cheers.
     
  20. WozzaX

    WozzaX Well-Known Member
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    I am so glad they are taking this seriously.

    Let's hope for a quick resolution.
     
  21. zafonic

    zafonic Android Enthusiast
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    Can it be fixed with a firmware update?
     
  22. WozzaX

    WozzaX Well-Known Member
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    I would like to hope so.

    Just keep your fingers crossed.
     
  23. byron_hinson

    byron_hinson Member
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    Same on the Sky News app too. Hope they fix it soon as it is a real let down for the HTC Desire
     
  24. tony2929

    tony2929 Lurker
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    i have kinda the same problem.
    when i move i recorded video from the phone to the computer, it has no sound at all.
    but when i convert it to AVI. the sound comes back, BUT the sound is out of sync.
    i have emailed HTC. but havend got reply yet.
     
  25. WozzaX

    WozzaX Well-Known Member
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    i just called HTC and they are still waiting to hear back from head office about this problem.

    I dont know what to do if they dont fix this issue as it really bugs me and stops me from viewing any videos on the device.

    I will call them back a week from now if I dont hear anything before then.
     
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