This is the single worst piece of technology I've ever owned! I'm on my 4th, yes 4th replacement! The sense UI does not work worth a crap. Touch left side of screen and activates stuff on the right! Freezes countless times. Can't even answer calls because the touch screen UI is a joke. Have to yank the battery all the time. Plz don't reply with the standard "must've downloaded bad app" rhetoric. It is not the case. It is simply a crappy product. Once VZ sells it they wash their hands of it. The "insurance" merely replaces your broken crap with one another sucker sent in to get replaced. Replacing with refurbs is BS! Seriously... do I have to go back to a clamshell or brick? I paid way too much for this POS and the replacements, not to mention VZ "service". Anyone who defends this product is a punk. Anyone else feel the same?