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HTC EVO 3D 4G Reset

Discussion in 'Android Help' started by Android Question, Aug 8, 2013.

  1. Android Question

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    I need to reset my phone but the LEDs behind the screen are not working and I cannot see the screen. I don't need to fix the phone because I am getting a new one but I want to remove the phone from my account, which I cannot do without resetting it. Is there a way to reset the phone without the screen working?
     

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  2. SolApathy

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    Hello and welcome to android Forums. My name is SolApathy & I will be assisting you with your question submitted through the guest “ask a question” service! We would like to welcome you to our forums; we look forward to assisting you today!

    You do not need to reset the phone in order to remove it from your account. All you need to do is call your provider and they will be able to remove the phone from the account. However, all the information you need about the phone is located under the battery (ESN) if you do need to provide information to your carrier.

    I hope this answer has assisted you with your issue! Please note that if you have any questions you can easily resubmit another question using the same “ask a question feature” and one of our staff experts will quickly assist you. If you prefer to have an interactive response please feel free to register with android forums. It is free and we have a wonderful community that is dedicated to helping each other with any questions you may have!

    Register today!<----Link
     

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