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Support HTC Galaxy S4 can't watch video..file not supported?

Discussion in 'Android Help' started by Elisabeth303, Apr 22, 2016.

  1. Elisabeth303

    Elisabeth303 Lurker
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    Apr 22, 2016
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    I record videos all of the time, and I've never had this happen. I recorded a video of a performance of my daughter, went back to watch it and it says media file not supported. Ugh. I'm afraid to reboot, because I'm sure I'll lose it then. I tried uploading VLC player, and it still couldn't be watched. It's saved as an MP4. I tried to upload it to YouTube thinking I might be able to view it there, but was still unsuccessful. Please help me retrieve this video!
     

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  2. chanchan05

    chanchan05 The Doctor
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    Jun 30, 2011
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    Transfer it to a PC?

    Also do you have a counterfeit? HTC doesn't make phones labeled as Galaxy. Samsung does.
     

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