I have the HTC Hero/T-Mobile G2 Touch and I still do not have the latest firmware 2.1 update on it. I've got as far as changing the year to 2013 and it brings up the request to update the phone. I select to update it and it turns off my phone to install. It then loads but stops half-way and it just shows a white triangle with an exclamation mark in the middle with an image of a phone underneath. The update does not continue from there. I've tried it at least 4 times and it's done the same every time. Can someone help with what to do?