Hello, I recently purchased an HTC Hero with Sprint a few days ago. I've been overall satisfied with the phone so far, but have some questions I'm hoping someone can answer/help me with. I've looked through as many threads as I could and tried the advice I found, but still no luck. -The phone seems incredibly slow all the time. I came from a Palm pre, which had issues itself, but the Hero seems so much slower. Opening apps takes time, even the phone takes time. I've installed and app killer, no luck. Ive reset the phone to factory settings, no luck. Ive updated preferences, deleted apps, reset phone. still nothing. I read and was told that the Hero was faster than the Pre, but mine doesn't seem that way. -Wifi always drops when connected to my home router. My wifes Sprint phone always stays connected, but not mine. I reset the router, disconnected and reconnected the phone, tried all advice that I could find. Nothing. -Visual voicemail doesnt work with bluetooth. I was told that this may not be a phone issue, but rather that the application doesnt allow bluetooth. Can anyone confirm? -Applications on Scenes dont refresh. Whether its emails, the clock, the weather...nothing refreshes. I've gone into the settings and adjusted as needed, but still nothing. I have to reset the phone to get anything to refresh some times. Any advice would be appreciated. Again, I've looked in as many threads as I could find and took the advice that was there, but nothing has helped. I'm beginning to wonder if I just have a faulty phone. I'm still within my 30 day trial period. Does anyone know-Since I'm within my 30 days, if I request an exchange for a NEW Hero and explain my issues, will they send me a NEW Hero or refurbished? Anyone on here transition from a PRE to a HERO? Just curious about others thoughts as well. I love both phones, but am interested in the android platform until Palm fixes the build of the Pre. The main thing I miss is having all my IM's and texts all in one view. Thanks!